Hi @AlfieMitchell62,
I'm sorry for the inconvenience caused by this fee. We do charge a fee to receive payments. The fee is not refunded if you refund the sender. Having a business account does not change the fee. You can reach out to our customer service to request your account is downgraded using one of these methods: @AskPayPal on Twitter, or Facebook Messenger: https://www.messenger.com/t/PayPalUSA, or contact PayPal Support at https://www.paypal.com/smarthelp/contact-us.
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