you are the seller and she is the buyer. you can tell PAYPAL she returned pills,unfortunately if her tracking shows it has been delivered to you,robot will close the case,she wins. then you will appeal and see what happens. The problem is third party Paypal HAS No way to tell who is telling the truth,and in most cases,seller loses.
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You are the seller. If you have shipped with tracking ,and tracking shows it has been delivered to his address,then upload the tracking number to the case. if $750 or more,it must be signed for as well. go to Paypal and revew seller/buyer protection.
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if it is EBAY transaction and he has contacted you via Ebay,then you can send him a return label,the label will belike the one you used,except ship to and return addresses are reversed,but it will be the same carrier and postage as the one you used to ship him the package. if not Ebay,then go to Paypal/shipnow
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Paypal is not asking for ID because it is providing free service to you,but in cyberspace anyone can hide behind a keyboard . recently FBI found an Ebay seller accepting payments via Paypal and never ship anything,it turns out he is receiving fund from overseas ISIS affiliated organisation for US ISIS operations. FBI,US customs,local police,DEA ,manufacturers of brand name products ,they are all watching us.
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