Hi @letma
Welcome to our Community!
There are numerous reasons for such a message. Please make sure that the card issuer has activated the card for online use and the name and address details are the same as they appear on PayPal. It could also be our security blocking the addition of this card. If the issue still persists please contact our Customer Support through the help section of your account. Thanks
Martin
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Hi @Monte1951
Welcome to our Community!
If the card you paid with is closed or invalid, the money will still be refunded to your credit card account. Please contact your card issuer if there is a delay in the allocation. You will find more details on how refunds are credited here.
Thanks
Martin
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Hi @Metlachik
Welcome to our Community!
Normally it takes 3-5 business day but can take up to 30 days. You will find details of how refunds are credited here.
Thanks
Martin
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Hi @mayank12111,
If you are still having an issue raising a dispute in the Resolution Centre, can you please provide more detail as to the nature of the dispute without sharing personal details on this platform. Billing dispute options are not available on all transaction. If you have not received your goods or service or it is significantly not as described you can choose these options.
You would also have the option to send an email request via the Help section on your account requesting that a dispute is raised on your behalf or call again explaining the difficulty you were having raising it yourself.
Thanks
Martin
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Hi @Pattiluv,
Welcome to our Community!
All guest payments are one-off card transactions and are not linked to a PayPal account, so therefore all refunds will go back to the card used to fund the transaction. Even if the card is cancelled it will go back to the card issuer. Normally card refund takes 3-5 business days but some refunds to credit or debit cards can take up to 30 days depending on the card company involved.
So in this case please monitor your credit card account.
Thanks
Martin
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Hi @Pero91,
Welcome to our Community!
I am sorry for the late response. You would be able to get the confirmation code in2-3 business day. In this case, it would seem our security was looking for the card verification. Adding funds to you balance sometimes helps but not always. It could also be the card issuer blocking the transaction. If you continue to have payment issues please contact our support through the help section of your account.
Thanks
Martin
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Hi @mangaisuseela07
Welcome to our Community!
Unfortunately, we cannot take any direct action on accounts or provide specific information through contacts on this Community Forum for data protection and security reasons. If you are still having an issue can you provide some more details of the difficulties you are having? You will find a possible reason for the failure here.
Thanks
Martin
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Hi @mistressrook,
Welcome to our Community!
As it would seem that you have a business, please make sure you have a business account and have your trading name as the business name. Then the business name will appear on the client's statement or PayPal account transaction details. If you don't have a business account you will see an upgrade button the account summary page. If you have a business account you can edit your business information in the setting section of your account.
Thanks
Martin
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Hi @wahab1981,
Welcome to our Community!
If the cancellation has been completed and you can see the refund status on the account it should go back to the funding source. In your case, it will go back to the card issuer and they will allocate it to your account. This normally takes 3-5 business days, sometimes quicker. In very rare cases it can take up to 30 days.
Thanks
Martin
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Hi @immanuel4us,
Welcome to our Community!
This is difficult to provide an accurate answer without details of the receiver's account. They might have technical issues or are only allowing payment over their site. Have you sent payment to them before or have you sent any other payments? Did you contact the merchant?
Thanks
Martin
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