Hi Norton12345,
Welcome to the community and apologies for the late reply. I am sorry to hear that. If you are still unable to withdraw the funds, the best option would be to reach out to us from the Contact link in your PayPal account. You can also contact us via Facebook https://www.facebook.com/PayPalUK or Twitter: @AskPayPal
Thanks,
Jessica
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Hi Dina_Khalifa,
Welcome to the community and apologies for the late reply. I am sorry to hear that you are having issues to add a card. You mentioned that there are not funds available in the card and this may be part of the issue. You see, when you add a card, there is a temporary authorization charge of £1 GBP that is applied to confirm that the card can be used in PayPal. It is advisable to have a small balance in the card to be able to add it.
Please also keep in mind that virtual cards are not compatible with our system.
As advised by Kernowlass, you may need to consider using a different card. The best option would be a traditional debit or credit card.
Thanks,
Jessica
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Hi Prairiepines
Welcome to the community and apologies for the late reply. I am sorry to hear that you are having these issues. For PayPal Credit related questions, the best thing would be to contact the Credit team on 0800 368 7155. You can also reach out to them via Twitter: @AskPayPalCredit
Thanks,
Jessica
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Hi Rawodyn,
Thanks for posting in the forum and apologies for the late reply.
Sorry to hear that this has happened. Although you mention that there were enough funds in the bank at the time of the payment, it would still be worth checking with the bank what may have happened on their side that caused the transfer failure. If needed and to make sure that we can help you to follow up on this, I advise you to reach out to us from the Contact link in your PayPal account.
You can also send us a message via Facebook at https://www.facebook.com/PayPalUK or through Twitter on @AskPayPal.
Thanks,
Jessica
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Hi N1no,
Thanks for posting in the forum and apologies for the delay. In order to link your PayPal and you Uber accounts, it is necessary to have a card that has been confirmed.
Additionally, both accounts should be registered in the same country. If these conditions are not met, it wouldn't be possible to link the accounts, I am afraid.
Thanks,
Jessica
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I see. Sorry to hear that. To make sure that we are able to help you to clarify this further, could you please get in touch with us by email or phone from the Contact link in your PayPal account?
You can also contact us via Facebook https://www.facebook.com/PayPalUK or Twitter: @AskPayPal and we'll help you to follow up on this.
Thanks,
Jessica
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Hi Instantgazer,
Thanks for posting in the forum and apologies for the late reply. Sorry to hear that this is happening. I understand your concern but rest assured that the relevant team will review all the information provided by you before making a decision. They will also ask for information from the buyer but the weight shown in the proof of postage would taken into consideration as well.
Thanks,
Jessica
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Hi Marebob97,
Thanks for posting in the forum and apologies for the late reply. Sorry to hear about this.
It is possible that the transfer of funds from your bank account to PayPal was still processing while the payment was on hold. Once a transfer is completed, you should see the funds added in your PayPal balance and you should be able to issue a refund.
Thanks,
Jessica
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Hi Colder,
Thanks for posting in the forum and apologies for the late response. Sorry to hear about this issue. The best option would be to reach out to us via Facebook https://www.facebook.com/PayPalUK or Twitter: @AskPayPal. You can also select the Contact link in your PayPal account. This way we will be able to help you to follow up on this.
Thanks,
Jessica
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Hi Evelin,
Thanks for posting in the forum and apologies for the late response. I am sorry to hear about this issue to complete the card confirmation. The best option would be to reach out to us via Facebook https://www.facebook.com/PayPalUK or Twitter: @AskPayPal and we will follow up. You can also select the Contact link in your PayPal account. This way we will be able to help you to follow up.
Thanks,
Jessica
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