Hi Joba751,
Thanks for posting in the forum and apologies for the late reply. I am sorry to hear that this has happened. If the cases were opened manually, they would have been created as claims and you should have received an email with more details about the reason why they were closed.
Unfortunately, we can’t discuss specific information here so the best thing would be to reach out to us from the Contact link at the bottom of your PayPal account so that we can follow up on this.
Thanks,
Jessica
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