Hi @amanda1957,
Welcome to the Community and thank you for posting.
I am sorry to hear about the experience that you have had with your purchase. If you're experiencing any issues when opening a dispute in your Resolution Center, you may need to clear your browser's cache and cookies. Depending on which browser you use, this can be done under 'Options,' 'Preferences,' or 'Tools'. Deleting your cache and cookies relates to your web browser software and not to PayPal, so you'll need to see your browser's online help section for further information. If an issue persists, please try reaching out to us via the "Help" or "Contact" link page at the bottom of the PayPal website. Available options to contact us should appear during hours of operation.
-Intars
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