PayPal Community

Just curious about the "Add to Cart" option. I've found that you can manually set a button (which is just as well as I don't want to have to create 100 buttons for all digital items I'm offering) So I can dynamically create buttons for each item. Yes, I know there are ready made carts, but they don't quite suit my needs as you'll read. So they click the add to cart button, and the form goes off to PayPal. But there doesn't appear to be any 'customer tracking' value. Does Paypal create some sort of 'association' to the browser or the IP address? (If 10 people click on buttons simultaneously, and the same 'generic' button code is submitted, how does it know which customer ordered what? Or what to display when "View Cart" is clicked?) This what I propose: They click on "Add To Cart" below a thumbnail. I also store A REFERENCE to that image in localStorage. Eventually, they click on "View Cart" to pay. Using the "return" value, they come back to my site. (Just a thought: It's time consuming to submit a form each time a button is clicked, so do you feel it might be possible to dynamically create a SINGLE "Add To Cart" button at end of proceedings? So they click 16 buttons, each at £1 ... and script creates a dynamic button with an amount of "16". One button click. They then "View Cart" and see a £16 'product' which they purchase) Using most commercial carts, customers would now be shown links to each digital file. (NONE seem capable of offering a zip file of all the files just purchased!) Makes life difficult if they have purchased 20+ images to download! What I propose is to use the "localStorage" file - and my script - to 'pull in' the thumbnails of the purchased files. I then display a 4x4 grid (HTML5) with a drop down menu below each. They select one of the files from the list, and the thumbnail appears in that cell. Once all cells are filled, they click a button, and my script generates a new file from the full res images on server, based on the filename at position x/y in the grid In a nutshell, they are arranging the 16x A4 images they have purchased into a grid that is turned into a print ready A0 PDF they can take to a printshop. (At this stage, not even sure if API2::PDF can handle AO, so might have to try ImageMagik or similar) They do not handle the full res graphics, and only see thumbnails on screen. And when the form is submitted, only a file reference is passed. In a nutshell: 1) Is it OK to use dynamically created "Add To Cart" buttons? 2) How does Paypal track what's in each customer's basket? 3) Would the single "Add To Cart" option work? 3) Any other ideas on how to get the same net effect? ... View more

Thanks to a recurring subsscription, a vendor from whom I got a refund via PayPal last year - has now helped themselved to £33 of my money again! (They now have no product for sale, just a holding page with an email address that gets ignored by the vendor) Inadvertently, I used the "unauthorised access" option. Paypal respond. "There is no unauthorised access. Case closed - although we have cancelled the recurring subscription" I report to PayPal that I need to initiate a refund. "Use the resolution centre" says the email, with default instructions that no longer apply to the site itself. I try the Resolution Centre again. "This transaction cannot be reported as a claim has already been made on this trascation ID. See the "Resolution Centre" for update on this ... which tells me there was no unauthourised access. So I have no way to initiate a refund claim. I have written directly to Paypal as stated, but get the standard email back. Anyone know a way out of the situation? ... View more

PayPal always insist that we make it easy for the customer to contact a supplier should a problem arise. Shame the company itself doesn't follow the same ethics. No contact email, no phone number, no business address .. (Fact, it's the ONLY company I know who doesn't have a dedicated help desk; even my web host has a department to deal with problems within the hour, and they're a small company compared to this one!) If you have a problem, the best you can hope for is that someone on a forum spots your problem, knows how to solve it and posts a reply. PayPal themselves couldn't care less  - they're too busy servicing all the paying customers, getting all the commissions. And they pretty much know they have a monopoly as an online payment provider, so if it doesn't work for you, tough!   Someone has been trying to send me funds, but can't. I gave them a "Paypal.me" link, but their system doesn't recognise that as a legitimate email address, preferring the "primary email" as was used up until a few months ago. (I know, the company may want my 'proper email' as opposed to the other link so they can send more emails, but as they already have my email, what would be the point?) There is a problem with my account somewhere, ("This recipient accepts PayPal payments only through their website" - which isn't true!)  So PP are not earning any money from it - they might it if worked - so they have no incentive to even help try and trace what's wrong. Oh, they still get their pennies from me as an ebay buyer, but my business side of things is dead in the water before it even takes off. I'm HOPING - although it's slim - that someone in the Ivory Tower will read this and say "Very sorry you've had a bad experience. How can we help?" I've a feeling the response will be "We do have a paid service where you can contact us directly, but this is not available to those lowly people who use the free service ..." (OK, so I added some of my own wording there. Watch this space) ... View more

A company recently tried to send me funds via my email address, and apparently they got the message:   "This recipient accepts PayPal payments only through their website.  To complete this payment, please go to their website and follow their  instructions, or email the recipient for instructions for (my email address)" Not the first time PayPal have cause headaches. I've tried to sell via JVZoo and Zaxaa, and the few potential clients I got ALL said payments wouldn't got through. So what's the bottlenexk? What do I have to reset?? This is a little urgent as - apart from the above payment - I am about to start promoting a Christmas product. Hopefully, this time, PayPal or someone might respond to a posting. ... View more

Long story short.   I have set up my product on Zaxaa, and I've been able to complete test sales successfully via ther sandbox option. Then I tried the "live" option. I set up a 'personal' account and a 'business' account on PayPal, but each time, the sale was refused.   Having been dealing with PayPal for about six weeks now, their current advise is that both 'personal' and 'business' accounts are not separate enterties as they are both tied to the same physical mailing address, (even though both use different bank accounts). And even testing sales with a seperate credit card will not work as that too is tied to the same physical postal address.   In short, I cannot test sales button as everything is tied to the same address used in the "business" account!   As I'm a lone worker, no contact or friends I cannot ask anyone else to make a sale. So I am seeking the assistance of 3-5 people on this forum.   Normally, the item will sell for $20, but I have set it low to $5 whilst in test mode. Whilst you'd be welcome to keep the server based software script, I will refund the sale in full ... which will also allow me to test the refund feature. (Plus, as an aside, I will pay my "beta tester friends" $5 for their troubles)   So where is the sales page? I'm not going to publish it here as I don't want to make this an advert ... and nor do I want "everyone and their dog" rushing in to obtain the software on the cheap! So if you'd be interested in helping me test this, please post a reply, and I'll take things from there.   I hope this doesn't break any guidelines / T&C's, but I honestly don't know what else to try, or where to seek help ... View more