@latira wrote:
Hi
My question is a bit of a long one, and probably silly, but I have been trying to get it answered for over a hour now.
Finally I happen to see this post, and felt hope was alive 🙂
I purchased a item on amazon, and the funds was removed from my paypal balance, altho it says it was a authorization charge the money is actually gone, the seller in return canceled the item saying that they priced it wrong, yet my money has not returned. I contacted amazon, and they said that paypal is the one that will do the post back since the seller never shipped the item, they never received the payment. Unfortunately the money was removed from the account so
I just want to know how long it will take for my money to post back?
Hi @latira!
Thanks for stopping by our Community Chat and I'm glad you found us! 😄 I'm sorry to hear that there was a recent issue with an Amazon purchase and I'll be happy to do my best to help you out with this one. 🙂
From your description of the purchase, it sounds like the purchase was funded with a PayPal Debit Card. When you use a PayPal Debit Card to make a purchase, an authorization is initially placed and funds are set aside under the authorization for the merchant to collect payment. If the merchant has cancels the order, the authorization is typically cancelled or the merchant will issue a refund. Typically with debit card authorizations, it takes about 3-5 business days for funds to post back to the PayPal balance, but it can take up to 30 days. Usually it is sooner than later.
If the purchase was recent, I'd keep an eye on the debit card transaction and the PayPal account balance for updates. 🙂 I hope this helps!
-Ashley
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