On-line selling has become a lucrative business for scammers, that is for sure. One of the techniques I use is immediate communication after a sale. At that point you are pretty sure the customer is at his PC or Phone since he just sent you a payment. Even though PP has given you a thumbs up to ship, my advice would be to: 1. Send an e-mail outside of eBay to the buyer thanking he/she for the payment and asking them to confirm the mailing address. If worded correctly you can easily say, "...I want to make sure you receive your order promptly so please confirm and I will mail it out as soon as possible." 2. When you receive a response from the buyer go into the header information of the e-mail find the originating IP. 3. Go to google and type in "IP Geolocation". Run a quick Geo Location on IP address and if it is showing within 30 miles of the shipping address on PayPal payment I would say you are typically good to go. It may show a different city than the shipping address but what you are looking for is distance between that result and your buyers address. This is just one of my methods I use these days and have had excellent results. This may not help your situation but it may help others. Take Care P.S. During any dispute with a merchant bank you need to be as polite, courteous, logical with events, and direct with your points as possible. Now a days with our economy you would not believe how many disputes, chargebacks, and claims are being filed. With that said.......banks do not only consider their clients best interest as much as they used to and now take longer to review cases giving both parties a fair considersation in my opinion. So you do have a very likely chance of the reverse being reversed back to you.
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