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BigKahuna97 · ‎Jun-20-2011

You need to understand that PP is not singleing you out and washing their hands of the situation. The two problems here are the fact it was a service and it is hard to prove that the engineer never e-mailed something and it's hard to prove you never received the service. The second problem is the timeline itself. With PP you have 45 days to file a dispute which could have been outside the original contract. The other side is if you paid by a card you could find out how hard it would be to file a chargeback through them. Even at that point it is a guess if all charges are within the allowed dispute period as it's over 5 months from the date on one of them already. My best advice for you is to research and find an escrow service which tailors to the website engineer industry and capable of deciding disputes before any money is released. You may pay a little more for such a service but paying a $250 or less insurance policy (escrow service) on a transaction over 3K is an ok risk in my book. You are right with the last post, this would turn into a civil matter and need to be filed in the home county of the defendant. I would say your cheapest route would be a local lawyer who can work with affit-davits to assist the case. Sorry to hear about your problem and do hope you are able to get it sorted. BK

BigKahuna97 · ‎May-27-2011

The only advice I can give you is to phone PP again and this time ask to be transferred to a U.S. based call center. I am guessing the previous customer service reps all had a thick accent?

BigKahuna97 · ‎May-27-2011

Since you did not have an account and it sounds like you wanted to dispute the purchase and allow PP to help the only recourse typically offered is to phone PP and have them manually enter your dispute into their system. Without having an account, I would guess the messages you received from PP were moreso meaning they can not assist via e-mail or electronic methods as they have no account to attach the comments and e-mails to.

BigKahuna97 · ‎May-27-2011

I can imagine it was a hassle. I am glad it sounds like you finally hit the U.S. call center and had some real help. You also seemed to have lucked up with Reebok. Most big companies do not have too much sympathy for people who purchase counterfeits as thy preach buying from the authorized retailer chain. Good Job!

BigKahuna97 · ‎May-27-2011

This is a hard situation to be in. Can I ask, when you phoned PP on those three occassions (or once if they passed your call around) did the agents you spoke with have accents? If so, I would phone PP again except this time asked to be transferred to a U.S. call center where someone can more accurately identify your problem. The problem with overseas call centers is a communication barrier. I have seen too much bad advice come from that. Hope this helps

BigKahuna97 · ‎May-27-2011

Jon, Since you used a guest account to make this purchase I would give PP a call and allow them to manually enter a dispute for you. Once entered, you should be able to receive updates to the dispute via e-mail. What will probably come next is PP will ask you to return the item to the seller (at your cost). PP should then be able to recover your purchase including shipping and handling. Hope this helps

BigKahuna97 · ‎May-27-2011

Your best bet is to phone PP or Bill Me Later to ask why the balance is above what it should be. This is a community board so most support comes from member-2-member.

BigKahuna97 · ‎May-27-2011

Was this an eBay dispute or PP dispute? I have only seend this done when eBay disputes are ruled in the buyers favor.

BigKahuna97 · ‎May-25-2011

Something sounds terribly off from your post. The seller has the right to use the refund button located on the dispute to issue a refund at anytime. My gut feeling says this company is trying to pull one over on you since the dispute can't be re-opened. I would simply remind the seller that the refund button is located in the PP dispute console and ask why they have not used the feature. Hope this helps

BigKahuna97 · ‎May-25-2011

PayPal is basically a merchant account VAR (value added reseller). They allow you to accept money while adding the value of disputes and account verification to secure members. Just like any other merchant account, when a credit card is used the card is run instantly. If the card is active with the bank that issued it the charge will go through without a problem. So basically you shouldn't worry about a card being in good standings from the issuer. If the card was bad the issuer would already have frozen the account from future use. The only problems that can occur is when some members pay with an e-check and 5 days later the e-check bounces. I always wait until the e-check is 100% cleared priored to shipping anything. Hope this helps BK

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