My word! You also failed to read what I was saying! Amazing! I have done what you suggest and it gets ignored and a different question or just one question is answered.....
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I've emailed in - following your complaints procedure - but low and behold - the complaint wasn't address and I got a copy and paste reply. Thinking it was a one off (but secretly knowing otherwise) I send another email, guess what some thing. Why don't you value your customers? How do I complaint and actually get it listened to rather than being fobbed off?
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