kernowlass

@HelpMeASAPplz    SOUNDS AS IF ITS THIS SCAM, READ AND CHECK.   SCAM. They encourage you to accept a direct Paypal payment and may ask you to send the item internationally. No funds or activity of the transaction shows in your Paypal account and any emails may go into your junk/spam folders. You will get/got a "fake" email that looks as though it is from paypal.....it isn't because they don't have a Paypal account and have no intention of paying you. It will say the buyer has paid ...you won't have been paid. They will tell you that the payment is released when you provide paypal with a tracking/shipping number......this won't happen. They also sometimes threaten legal action or account limitation...have a laugh at that one and ignore it as its rubbish. Paypal NEVER tell you to send an item before the payment is showing in your paypal account. Paypal do not tell you to send trackable, they advise it for selling protection but it is not compulsory. Delete any emails and ignore the scammers. ... View more

@Beeone11    Sounds as if you filed a dispute for non receipt of item instead of item received but not as described ie WRONG ITEM SENT so not as described. So of course paypal would close your dispute if the seller had trackable proof of delivery as you received an item from them. If you had opened one for not as described you would probably have won and would have had help with return postage costs if you had activated the below link at some point since you opened your paypal account....or the one for your country as that is the .com link. https://www.paypal.com/us/webapps/mpp/returns ... View more

@KokoK83    Paypal it appears are inundated with claims mainly from buyers that bought tat from these China websites or Social Media ads ! So all claims are being pushed back unfortunately. As long as yours has been escalated from a dispute to a claim, and is still being reviewed then you have the chance of a refund. Sadly you will have to wait it out in the long queue though.   ... View more

@melp3    For seller protection which is clearly written up in paypals user agreement for you to read, a seller has to send to the paypal registered address of the buyer and send trackable to prove delivery. If the buyer wants it sent to another address then tell them to add it as a gift address to their paypal account first and then select that address during payment. ... View more

@Peter3333  You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you. They may decline citing policies but if you say what happened then they might open a second dispute for you. If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback? ... View more

@Jrpdevelopment    Why would you want to keep the money AND the item?? If you are getting a refund then yes of course you send the item back otherwise you are not paying for an item and keeping it. ... View more

@lem0ns  If you need to open a dispute for a 'guest buyer' transaction then you can....... 1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid) OR 2. Contact your card issuer for a chargeback. ... View more

@Jenylos85    Ask the seller to refund the other 2? ... View more

@Goodman022    You need to contact customer services to resolve any limitation OR account specific issues. Click help / contact bottom left of Paypal pages for options available for your country. Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. ... View more

@sojax8  @Amber794  APPEAL To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. Check tracking in below link to see where it went. https://www.17track.net/en When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made. You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you. ... View more

@Mkakeni    How do I open a dispute with a seller when a purchase goes wrong? You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if: •You don’t receive the item OR service •You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product). By opening a dispute, you can communicate directly with your seller to work out a problem transaction. If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement. These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you. To open a dispute: 1.Log in to your PayPal account. 2. Click on the transaction and use the resolve a problem option at the bottom of that details page. Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a dispute Do not close the dispute until you have a refund or your item. If a seller states that they can't refund until you have closed the dispute don't believe them. Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved. If you lose because the seller provides a fake tracking number then post back here for more advice. If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason. Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link). https://www.paypal.com/us/webapps/mpp/returns If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback. ... View more

@rayray5670    Click on 'view' and you should have the option to 'change' the dispute from non receipt TO not as described, do it asap before the dispute times out or if its a claim paypal closes it. ... View more

@Temp20210327c    In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country. Paypal state this >> IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur. Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction. https://www.paypal.com/us/smarthelp/article/FAQ3544 You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card. OR if its a UK company then you should get a good result by filing in the small claims court. ... View more

@Robert0111    If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes. If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, the account is in your legal name and registered in the country where you reside. Sometimes they confiscate funds under this policy. https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions Paypal also may request further documentation from you before you can withdraw those funds. ... View more

@Bretto2    Why would you open a dispute for non receipt when you had received something and so seller would win with tracking? You should have opened a dispute for item received but not as described ie WRONG ITEM and then you would probably have won and got a refund and help with return postage if you had activated the below link. https://www.paypal.com/au/webapps/mpp/returns ... View more

@maharshi172    If you need to open a dispute for a 'guest buyer' transaction then you can....... 1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid) OR 2. Contact your card issuer for a chargeback. ... View more

@Temp20210327b    ??? ... View more

@kelly1116    APPEAL To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. Check tracking in below link to see where it went. https://www.17track.net/en When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made. You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you. ... View more

@judith_fuentes2  If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes. If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, the account is in your legal name and registered in the country where you reside. Sometimes they confiscate funds under this policy. https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions Paypal also may request further documentation from you before you can withdraw those funds. ... View more

@gernatagalog    The funds in the account belong to the person named on the account who has the i.d to prove its their legal name unfortunately. If you used a nickname then its unlikely you will be able to access the funds but only c.s. can help you with that one. ... View more

@Cocoa74    If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes. If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, the account is in your legal name and registered in the country where you reside. Sometimes they confiscate funds under this policy. https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions Paypal also may request further documentation from you before you can withdraw those funds. ... View more

@PedsDocJ  To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. Check tracking in below link to see where it went. https://www.17track.net/en When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made. You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you. ... View more

@bdavt    Another of these?? Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware. 1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth. 2. No contact telephone number. if you click on contact the most you will get is webmail or an email address. 3. Rarely company address information. 4. Great pictures of items at bargain prices that turn out to be tat. 5. Fake reviews. 6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over. 7. Send fake tracking numbers to win item non receipt of item claims.   How do I open a dispute with a seller when a purchase goes wrong? You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if: •You don’t receive the item OR service •You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product). By opening a dispute, you can communicate directly with your seller to work out a problem transaction. If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement. These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you. To open a dispute: 1.Log in to your PayPal account. 2. Click on the transaction and use the resolve a problem option at the bottom of that details page. Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a dispute Do not close the dispute until you have a refund or your item. If a seller states that they can't refund until you have closed the dispute don't believe them. Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved. If you lose because the seller provides a fake tracking number then post back here for more advice. If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason. Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link). https://www.paypal.com/us/webapps/mpp/returns If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback. ... View more

@judyiwriter  In Kenya the normal withdrawal options available to you of MPESA or Equity Bank are not available after a permanent limitation. The only option still available when Paypal tell you that you can withdraw your funds is via a U.S bank account if you have one. If you don't then you would need to contact customer services to help you access the funds from your permanently limited account. Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages... 1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in). 2. Live chat is also randomly available. 3. You can send them a message, during business hours you may also be able to message whilst logged out. Or 4. Have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their Facebook or Twitter pages. ... View more

@Smith27    PayPal does review accounts regularly, and any concerns with security, violations of the User Agreement or Acceptable Use Agreement, compliance obligations, etc., could lead to a permanent restriction. Additional information beyond what would have been provided to you in a notification and/or email would not be available due also to security concerns and due to such information being proprietary. ... View more

@JennWurfel  @Zomba3  @MemoIsAStarr    Another of these?? Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware. 1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth. 2. No contact telephone number. if you click on contact the most you will get is webmail or an email address. 3. Rarely company address information. 4. Great pictures of items at bargain prices that turn out to be tat. 5. Fake reviews. 6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over. 7. Send fake tracking numbers to win item non receipt of item claims.   How do I open a dispute with a seller when a purchase goes wrong? You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if: •You don’t receive the item OR service •You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product). By opening a dispute, you can communicate directly with your seller to work out a problem transaction. If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement. These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you. To open a dispute: 1.Log in to your PayPal account. 2. Click on the transaction and use the resolve a problem option at the bottom of that details page. Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a dispute Do not close the dispute until you have a refund or your item. If a seller states that they can't refund until you have closed the dispute don't believe them. Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved. If you lose because the seller provides a fake tracking number then post back here for more advice. If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason. Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link). https://www.paypal.com/us/webapps/mpp/returns If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback. ... View more

@Yidana    You can normally withdraw via any linked bank account / card already on your permanently limited account. I don't think you can add a funding source to that account. So your best option is to contact customer services and ask them to link a card for you OR send you a cheque with the balance in the post as per link. https://www.paypal.com/us/smarthelp/article/how-do-i-get-money-out-of-my-paypal-account-faq2316 Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages... 1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in). 2. Live chat is also randomly available. 3. You can send them a message, during business hours you may also be able to message whilst logged out. Or 4. Have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their Facebook or Twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. ... View more

@Lou224  APPEAL To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. Check tracking in below link to see where it went. https://www.17track.net/en When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made. You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you. ... View more