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kernowlass · ‎Jun-15-2018

@thinhle1204 Ways to contact customer services........ 1. You can click on help / contact and use the message centre option in the blue band at the top of the page (or the very bottom of the page dependent on country). 2. You can click on help / contact and use the phone option in the blue band top of the page (or the very bottom of the page dependent on country). 3. You can send them a personal message via their Facebook page @ www.facebook.com/PayPal 4. You can send them a personal message via their Twitter page @ AskPayPal for Twitter 5. You can use the message centre in your paypal account.

kernowlass · ‎Jun-15-2018

@manddFlowers https://www.paypal.com/us/selfhelp/article/How-do-I-know-if-my-PayPal-account-is-limited-FAQ1758 Ways to contact customer services........ 1. You can click on help / contact and use the message centre option in the blue band at the top of the page (or the very bottom of the page dependent on country). 2. You can click on help / contact and use the phone option in the blue band top of the page (or the very bottom of the page dependent on country). 3. You can send them a personal message via their Facebook page @ www.facebook.com/PayPal 4. You can send them a personal message via their Twitter page @ AskPayPal for Twitter 5. You can use the message centre in your paypal account.

kernowlass · ‎Jun-15-2018

@izuddin725 If you funded the original Paypal payment to the seller with a debit or credit card then it won't go back to your paypal balance. Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c (Paypal say allow 30 days but I have never waited longer than a week for mine).

kernowlass · ‎Jun-15-2018

@Marlon79 Just enter the amount you want to send. eg if its £15.26 then just click 1 then 5 then 2 then 6.

kernowlass · ‎Jun-15-2018

@Ak47shays Usually refunds normally go back to cards if you funded the payment to the seller that way, are you sure its actually showing in your balance?

kernowlass · ‎Jun-15-2018

@Parismanka6 So can you say what it says next to the transaction in your Paypal account. 1. Pending / Unclaimed. 2. Pending / Unclaimed with a cancel option. 3. Completed / Sent. 4. Pending / Uncleared. 5. Pending awaiting authorisation.

kernowlass · ‎Jun-15-2018

@Anastasia8 ok have you sent euros to her before and is her UK paypal account set up to accept euros? Have you double checked the email address is correct without any spelling mistakes?

kernowlass · ‎Jun-15-2018

@GeroldCambron1 Yes it does, when i click to send to friends / family there are 2 options and it clearly states buyer protection on goods / services and not on family / friends. A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance. However as it is a “gift” payment, there is also no Buyer protection as no goods or services should have been exchanged. If he was not a close mate or family member you should never use that option as it enables the seller to evade his paypal fees and negates your buyer protection at the same time. That is also why you would be unable to open a dispute apart from an unauthorised transaction (if your account was hacked and used without your consent). Your only hope is if you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately again as it was a 'gift' of money they may decline as well.

kernowlass · ‎Jun-15-2018

@Vidlers If you bought something online with a debit or credit card and did NOT log into your paypal account then of course it won't show on your paypal account as you bought as a 'guest buyer'. However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement. If you need to open a dispute for a 'guest buyer' transaction then you can....... 1. Phone Paypal customer services and see if they will open one for you OR 2. Contact your card issuer for a chargeback.

kernowlass · ‎Jun-15-2018

@kaybo2 Give them a call instead?

kernowlass · ‎Jun-15-2018

@Anastasia8 What currency are you sending? Are the funds in your paypal balance? What funding source are you using? Which option are you using to send it?

kernowlass · ‎Jun-15-2018

@JelloFLavoured If you want to continue using paypal then i suggest you don't. Why not consider applying for paypal credit if its available in your country?

kernowlass · ‎Jun-15-2018

@OrangeKitten All you can do is raise a dispute for item received but not as described > if paypal finds in your favour then you may be requested to send the items back trackable to prove delivery before getting a refund BUT wait for paypal to tell you to do so first.

kernowlass · ‎Jun-15-2018

@zaneta11 Please edit and remove those personal details of your seller from this public forum and then................... How do I open a dispute with a seller when a purchase goes wrong? You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if: •You don’t receive the item •You receive an item but it’s significantly different than the description on eBay or on the seller’s website By opening a dispute, you can communicate directly with your seller to work out a problem transaction. If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement. These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you. To open a dispute: 1.Log in to your PayPal account. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. 3.Click Dispute a Transaction. 4.Select the button beside the transaction you want to dispute, then click Continue. 5.Select ‘Item dispute’, click Continue and follow the on-screen instructions. Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a dispute https://www.paypal.com/webapps/mpp/first-dispute DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND. If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

kernowlass · ‎Jun-15-2018

@baconbuttyman If you did not get your item then you should be covered under buyer protection the same as any other fraudulent transaction.

kernowlass · ‎Jun-15-2018

@Johno791 How do I open a dispute with a seller when a purchase goes wrong? You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if: •You don’t receive the item •You receive an item but it’s significantly different than the description on eBay or on the seller’s website By opening a dispute, you can communicate directly with your seller to work out a problem transaction. If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement. These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you. To open a dispute: 1.Log in to your PayPal account. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. 3.Click Dispute a Transaction. 4.Select the button beside the transaction you want to dispute, then click Continue. 5.Select ‘Item dispute’, click Continue and follow the on-screen instructions. Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a dispute https://www.paypal.com/webapps/mpp/first-dispute DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND. If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

kernowlass · ‎Jun-15-2018

@flamesong Thats good but as its mostly automatic then if paypal find in your favour you would have to send the item back to the seller 'trackable' to prove delivery before you get a refund.............thats the bit I think you may have trouble with.

kernowlass · ‎Jun-15-2018

@Venus24 https://www.paypal.com/us/selfhelp/article/How-do-I-know-if-my-PayPal-account-is-limited-FAQ1758

kernowlass · ‎Jun-15-2018

@navdhiman Ask them?

kernowlass · ‎Jun-15-2018

@Michelle64 https://www.paypal.com/gb/selfhelp/article/i-paid-by-instant-bank-transfer,-so-why-is-my-refund-on-hold-faq2989/10

kernowlass · ‎Jun-15-2018

@Agentpickle Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code. When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly. OR have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

kernowlass · ‎Jun-15-2018

@Winnie2018 You are only ever allowed 2 paypal accounts and only then if 1 is personal and the other is business. If you have 2 or more of the same type then you risk both and subsequent ones being limited.

kernowlass · ‎Jun-15-2018

@ilpelle Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / and bank accounts from within that country. You are supposed to withdraw any funds / resolve issues / remove cards and bank accounts before you leave your old country. If you don't then you may have problems doing so once you have moved.

kernowlass · ‎Jun-15-2018

@Emilia3 When you add a bank account to paypal it sets up the direct debit mandate so that paypal can take authorised payments for any purchases you make (or pay your Ebay fees). No company eg water/electric can take funds from your bank account on a regular basis without that direct debit. However the amount shown is always the ''last'' transaction / amount that you paid to a seller via paypal. Sometimes it does not coincide with the date you made the payment as paypal CREDIT the seller in advance and then paypal wait for the funds to transfer from your bank account, they can 'leave' that account at anytime from a few hours up to a few days later. Also the 'amount' can sometimes not be recognised if you used it as a part-payment with the rest coming from funds already in your paypal balance.

kernowlass · ‎Jun-15-2018

@cats12341 Click on the balance (>), select manage currencies from under the pop up message and then add sterling as a receiving currency on your Phillipine paypal account.

kernowlass · ‎Jun-15-2018

@Venus24 If they have limited your account and held those funds then sadly no.

kernowlass · ‎Jun-15-2018

@Bc32 Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code. When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly. Freephone from a UK landline or UK mobile number. OR have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

kernowlass · ‎Jun-15-2018

@Mata1 How do I open a dispute with a seller when a purchase goes wrong? You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if: •You don’t receive the item •You receive an item but it’s significantly different than the description on eBay or on the seller’s website By opening a dispute, you can communicate directly with your seller to work out a problem transaction. If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement. These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you. To open a dispute: 1.Log in to your PayPal account. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. 3.Click Dispute a Transaction. 4.Select the button beside the transaction you want to dispute, then click Continue. 5.Select ‘Item dispute’, click Continue and follow the on-screen instructions. Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a dispute https://www.paypal.com/webapps/mpp/first-dispute DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND. If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

kernowlass · ‎Jun-15-2018

@BotherRed Why are you adding money? Surely you want to 'withdraw' the funds to your bank account?

kernowlass · ‎Jun-15-2018

@Zombie13871 Ebay and Paypal are 2 separate companies and have 2 separate policies for holding funds for 'new sellers'. If yours was an Ebay transaction then its an Ebay hold and Ebay authorise when paypal can release the funds. Feedback does not count for payment release. 'Normally' for Ebays hold funds are released when tracking shows the item as delivered + 3 days (if you use Ebay / paypal postage). Info in this Ebay link below about Ebays hold. https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=4155&st=2&pos=1&query=Pending%20payments&intent=4155&query=1746&st=GENERAL_SEARCH

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