@PayPal_Randy and anybody else who is interested, boy am I getting the runaround from PayPal support. Here is a high level summary of what has transpired: on 7/26 I submitted case ID PT-7930533 through the PayPal support phone number. A very nice person named Drew in Arizona told me the reporting team would contact me. on 7/30, after hearing nothing back, I tried to find a way to get the status on-line but could not so I called the phone number again. I spoke with someone who said it was still pending. Today (8/5) I noticed that there were several email notifications from (this forum will not allow me to include an email address) delivered to my email address on 7/30. I missed those because I was expecting an email to a different email address. However, those were simply canned reports that did not provide the information that I needed. today (8/5) I called the phone support number again and was told they could not find the case that I needed to talk to ebay. After going around and around with a person who would not listen to me she finally figured out what I was looking for and said the issue had already been resolved and I should have been checking my email. When I explained to her that it was not the information I needed and could I talk to somebody about the status she said I had to reply to the email. I was very surprised because I figured that email would not be monitored. today (8/5) I did as she said and got a canned response as I expected. today (8/5) I called the customer support number again and did not have to wait very long. This person is very helpful and said she would escalate my issue. I am on hold but think this will be a productive escalation - will post status when done
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