Hi @Ramon959,
I'm sorry to hear that the case was closed. During the dispute phase, you have 20 days to escalate the case to a claim, at which time the buyer-seller discussion ends and PayPal makes a determination about what happens next. Was the case escalated in that time frame? If it was escalated, was the deadline for response observed and met? If any deadlines were not met, the case would be closed and would not be able to be reopened. If every deadline was met and the case was still closed, please reach out to customer service again. If the method of contact that you've tried isn't working out, a more real-time method of contact like a phone call may be better for explaining the extenuating circumstances.
To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.
I'm sorry that you've had this experience.
Olivia
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