PayPal Community

Hi @mbz70    Welcome to the PayPal Community! I understand your concern to set up recurring payment for a donation to non-profit organization. While making the donation, you can select the monthly check box to give automatic monthly payments.    I hope the provided information is helpful you.   Ameen ... View more

Hi @Horuskov    Welcome to the PayPal Community! I am sorry to know that you are unable to access your account. In this situation, it is best to contact our phone support team to complete the verification. You can contact our phone support team by clicking on Contact Us at the bottom of the PayPal Website and select Password and account access > Login Problems > The Call us or message us option will appear.   I hope the provided information is helpful to you.   Ameen ... View more

Hi @bswanson13    Welcome to the PayPal Community! I understand your concern about login to your account without entering the verification code. I would like to inform you that you need to enter the code that you receive on your phone number to complete the verification and to access your account. If you do not have access to the phone number linked with your account, you need to contact our phone support team by clicking on Contact Us at the bottom of the PayPal website. Please select Password and Account access > Login Problems > the Call Us option will appear.   I hope the provided information is helpful to you.   Ameen ... View more

Hi @Ozzie5    Welcome to the PayPal Community! I understand your concern to know the timeframe for canceling a payment. Once the payment has been processed, it cannot be canceled. You need to contact the recipient to get the refund, you can view their contact details under the Recent Activity and selecting the payment. If you have received a refund for a payment, it will take 5-6 business days for the money to reflect in your bank account, it will reflect immediately in your PayPal account if the payment has been taken from your PayPal balance and sometimes depending on the card issuer it might take up to 30 days.     I hope the provided information is helpful to you.   Ameen ... View more

Hi @Lyzxqj    Welcome to the PayPal Community! I am sorry to know that you are unable to withdraw the money from your account and I understand your frustration about this. Our security system verifies every transaction to make sure that it is risk-free. If it mitigates a risk the payment will not be processed. In this case, please wait for 72 hours to withdraw the money from your account.    I hope the provided information is helpful to you.   Ameen ... View more

Hi @FreeMySoul7    Welcome to the PayPal Community! I understand your concern to disable the 2-step verification in your account. Please follow the steps from the link to disable the 2-step verification, here is the link. If you want further assistance, you can contact us directly by clicking on Contact Us at the bottom of the PayPal website, the Call Us or Message Us option will appear.    I hope the provided information is helpful to you.   Ameen ... View more

Hi @Temp20230426C    Welcome to the PayPal Community! I understand your concern to get a refund for the payment sent from your account. In this case, contacting the merchant would be best to get the refund, you can find their contact details by going to your Recent Activity and selecting the payment. If the merchant does not provide the refund, you can file a dispute with us within 180 days. Please refer to the link.    I hope the provided information is helpful to you.   Ameen ... View more

Hi @markoroot84    Welcome to the PayPal Community! I am sorry to know that you are unable to add the card to your account. The addition of a card might have been blocked by our security system to make sure that your account is safe and secure. Please make sure that you are entering the information correctly while adding the card to your account, if the card is blocked, usually it takes 72 hours for the security block to get removed. If you are still unable to add the card, you can contact us directly by clicking on Contact Us at the bottom of the PayPal website. Alternatively, you can send a PM via Facebook or DM via Twitter for further assistance.    I hope the provided information is helpful to you.   Ameen ... View more

Hi @BeachBums    Welcome to the PayPal Community! I am sorry to know that you have not received the refund even after 30 days to your card. Once the refund has been completed, the money will surely reflect in the card statement. Have you contacted your bank/card issuer to locate the refund? If you have already contacted your bank and are not able to locate the money, you can contact us directly by clicking on Contact Us at the bottom of the PayPal website. Alternatively, you can send a PM via Facebook or a DM via Twitter for further assistance.    I hope the provided information is helpful to you.   Ameen ... View more