PayPal Community

pkkh · ‎Aug-30-2023

Hi @gamaleldin Thank you for making a post. I see you're facing issues to withdraw funds and are getting error. Please check if there are any limitations placed on your account and also check if any additional verification is required. The payments can also be denied by the card issuer or bank end as well. It would be recommended to check once with them as well. Make sure the information on your bank and PayPal are exactly same. If you still face issues, contact PayPal directly and they should be able to look in to your account and help you accordingly. Regards, Punith

pkkh · ‎Aug-30-2023

Hi @SerahI Thank you for making a post. I see you've questions about a withdrawal that you tried to make. Any withdrawal that goes through will be reflected in PayPal activity page. Try to log in using a computer and check once if you're able to find the transaction. If the withdrawal did not go through and the transaction is in pending status, it means it is being reviewed for security reasons which can take up to 72 hours. If the status is completed, then it might take 5 business days for the payment to reflect in your bank account. If you do not see any of these and do not see the money in your balance, contact PayPal directly so that they can take a look and help you with the transaction. Regards, Punith

pkkh · ‎Aug-30-2023

Hi @Boris-tat Thank you for making a post. I see your funding method on a subscription payment has changed and that is very unusual. If there are funds in your PayPal balance then your balance will be charged first and then the card or bank will be charged for the remaining amount. If you had set up a back up funding source and the payment from the card failed due to any reason, it is possible that the other payment method could have been charged. However, I would recommend you to contact PayPal directly so that they can look into your account and help you with the exact details. Regards, Punith

pkkh · ‎Aug-30-2023

Hi @Aschandy Thank you for making a post. I see you've questions about not receiving notification. If you're referring to PayPal email notification, follow the instructions mentioned in the Article to set it up again. If you're referring to Facebook messenger notification, you can follow to the steps mentioned in the Article. Also, make sure you have updated the PayPal app and have not switch off the notification on your phone settings. Regards, Punith

pkkh · ‎Aug-25-2023

Hi @Johnhurt Thank you for making a Post. I see you've sent a payment to your friend using your card. However, they have not received the money yet, and you're not able to see the transaction in your PayPal activity page. It is possible that you have sent the payment directly through your card, without logging in to your PayPal account. I would recommend you to contact PayPal directly via phone or message center so that they can track the payment for you using the card details. If you had completed the transaction by logging in to the account, you should always be able to see it in the activity page. Regards, Punith

pkkh · ‎Aug-25-2023

Hi @Theekshanaravis Thank you for making a post. I see you're facing issues withdrawing funds from your balance to your bank or card. You are facing issues both on your App and on the website. In such cases, first check if there are any limitations placed on your account and try to resolve them in the resolution center. Make sure that your account is verified and you've confirmed your identity as well. If you have completed all these and still get the error, try to clear your cache-cookies, data and use a different device to log in. If that doesn't help too, you can contact PayPal directly over the phone or message center so that they can look into your account and help you accordingly. You also have an option to chat via Facebook and Twitter. I hope this helps. Regards, Punith

pkkh · ‎Aug-25-2023

Hi @bilnrobn Thank you for making a Post. I see you're not happy with a particular merchant and would like to stop any upcoming payments with them. No need to worry, a merchant cannot directly charge you without your authorization. However, check if you have any active subscription or billing agreement set up with them and cancel it so that you do not get charged again. Make sure to cancel the subscription from the merchant end as well on their website. If any payments are taken out of your PayPal account without your authorization, you can always report them in the Resolution center. I hope this helps. regards, Punith

pkkh · ‎Aug-25-2023

Hi @KRUPA_R_M Thank you for making a post. I see you're facing issues logging in to your PayPal app. When you log in to the app, make sure you have downloaded the updated version from the app store. Make sure you are not using any VPN on your phone. If possible, try to switch between the internet network that you're using. Also, make sure that you're using the app in the country where PayPal is available. If you're still unable to log in, contact PayPal directly over the phone or message center so that they can look into your account and help you accurately. Regards, Punith

pkkh · ‎Aug-25-2023

Hi @papapud Thank you for making a post. I see you're facing issues to add your new number on your PayPal account. When you receive errors like these, you can try to clear your cache-cookies, data and use a computer to perform the action. Make sure that you're able to receive verification code on your phone, because while making these changes you might have to complete certain verification. You can follow the instructions mentioned in the Article for more details. If you still face issues, please contact PayPal directly via phone or messaging option. You can also contact via Facebook or Twitter to receive assistance. Regards, Punith

pkkh · ‎Jun-19-2023

Hi @JENNIFERFHTF Thank you for making a Post. I see you would like to get your customer list details. In this case, you can download your history logs and reports and then copy it to an excel file and you should be able to sort out with all the required details that you're looking for. Kindly refer to the instructions mentioned in the Article for more details. I hope it helps you. Thank you, Punith

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