Chiranjeevi_L

Good day @cafemomo,   Thank you for posting to the PayPal community.   Can you please try now connecting via your   primary email   address of PayPal Business account.    Please make sure your PayPal Business account is  verified  and  confirmed  without any  account limitations .    If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US    with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @AliceTsumayya,   Thank you for posting to the PayPal community.   G uest payment checkout(i.e payment via credit/debit without PayPal account) feature is not available for all Customers/Buyers.  It's important to remember that guest checkout is not guaranteed for every transaction. To receive guest checkout payments : Enable the PayPal Account Optional option in your account settings. Login PayPal.com >> Settings >> Account settings >> Website payments >> Website preferences >> PayPal Account Optional >> toggle "yes" . If you have integrated legacy PayPal Express Checkout product, please contact your website developer (or) support of your third-party platform eCommerce Shopify  to pass the variables  "SOLUTIONTYPE= Sole "  and " LANDINGPAGE =BILLING " in the  SetExpressCheckout  payment  API  request call to make sure guest checkout is offered as often as possible. Guide links -  https://developer.paypal.com/api/nvp-soap/set-express-checkout-nvp/   PayPal runs a risk check to determine eligibility for guest checkout. There will be times when guest checkout is not available.   If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US with the detail information and error details.    Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @Hoplaco,   Thank you for posting to the PayPal community.   G uest payment checkout(i.e payment via credit/debit without PayPal account) feature is not available for all Customers/Buyers.  It's important to remember that guest checkout is not guaranteed for every transaction. To receive guest checkout payments : Enable the PayPal Account Optional option in your account settings. Login PayPal.com >> Settings >> Account settings >> Website payments >> Website preferences >> PayPal Account Optional >> toggle "yes" . If you have integrated legacy PayPal Express Checkout product, please contact your website developer (or) support of your third-party platform eCommerce  to pass the variables  "SOLUTIONTYPE= Sole "  and " LANDINGPAGE =BILLING " in the  SetExpressCheckout  payment  API  request call to make sure guest checkout is offered as often as possible. Guide links -  https://developer.paypal.com/api/nvp-soap/set-express-checkout-nvp/   PayPal runs a risk check to determine eligibility for guest checkout. There will be times when guest checkout is not available. Yes, this is intended behaviour of the product. Customer/buyer need to create PayPal account to process the payment.   If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US with the detail information and error details.    Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @kerttuvali,   Thank you for posting to the PayPal community.   Could you please confirm whether your still facing the issue?   Please make sure your PayPal account is  verified  and  confirmed  without any  account limitations .    If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US    with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @ruffcue,   Thank you for posting to the PayPal community.   Yes,  NVP/SOAP API is legacy integration.    I request to please refer the below detailed steps to access/generate API  credentials  via your PayPal business account. Login to your PayPal account >> click "settings" icon >> Account settings >> Account access >> "API access" >> Manage API  credentials (Or) Login PayPal account >> Go to " https://www.paypal.com/businessmanage/ credentials /apiAccess " >> follow above steps. Guide link for  NVP / SOAP  API  Credentials   - https://developer.paypal.com/docs/ nvp - soap -api/api Credentials /   Note :  Please follow the below steps to access REST API credentials (i.e  Client ID & Secret ) via developer portal.  Login to https://developer.paypal.com/   >> My apps & credentials >> toggle "LIVE" >> create "App" >> fill required details >> you can able to access your LIVE REST API ( Client ID & Secret ). Guide link for REST API Credentials - https://www.paypal.com/us/cshelp/article/how-do-i-create-rest-api-credentials-ts1949    Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @silverrose,   Thank you for posting to the PayPal community.   Yes, you should be able to see the customer details and item details in the payment email notification.   Please make sure your website system is passing the item/order details in the payment API request call to PayPal system.    If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US    with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @Temp20230224z,   Thank you for posting to the PayPal community.   Could you please confirm whether your still facing the issue? Please refer   PayPal status   page.   I would suggest to please process a test payment via card which is not linked to your PayPal account.  Since, merchant can't process self payments.   If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US    with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @jpa210,   Thank you for posting to the PayPal community.   Merchants need to create LIVE REST API credentials and pass/enter the LIVE API credentials in the Smart button code in order to receive payments in LIVE production.  Could you please follow the below steps to create LIVE REST API credentials via your PayPal account.  Login to https://developer.paypal.com/  >> My apps &  credentials  >> toggle "LIVE" >> create "App" >> fill required details >> you can able to access your LIVE  REST   API   Credentials (Client ID & Secret). Guide link for  REST   API   Credentials  - https://developer.paypal.com/api/rest/#get-credentials Once you create LIVE REST API credentials ( Client  ID & Secret), please enter/pass the  Client  ID in your button code as below.  Present button code implemented on your website, pointing to  sandbox  : <script src="https://www.paypal.com/sdk/js?client-id=sb&enable-funding=venmo&currency=EUR" data-sdk-integration-source="button-factory"></script> Pass the LIVE " Client_ ID" as below to process payments in LIVE :   <script src="https://www.paypal.com/sdk/js?client-id=Enter_the_C lient_ ID_value_here&enable-funding=venmo&currency=EUR" data-sdk-integration-source="button-factory"></script> Please use the updated button code on your website.  Process a test payments via card which is not linked to your PayPal account. Since, merchant can't process self payments.    If your still facing any issues, please create a MTS ticket via -     https://www.paypal-support.com/s/?language=en_US with the detail information and error details.    Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @iDrunK65,   Thank you for posting to the PayPal community.   PayPal supports these webhook events. Payments Batch payouts Billing plans and agreements Log in with PayPal Disputes Checkout buyer approval Invoicing Marketplaces and Platforms Merchant onboarding Orders Payment orders Referenced payouts Sales Subscriptions Vault Please refer the guide link - https://developer.paypal.com/api/rest/webhooks/event-names/   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @WestCoastBouncy,   Thank you for contacting PayPal community.   This should be an issue with the " notify_ url " parameter which is passed in your website payment request API call to PayPal system.  I request to please contact your website developer or the support of the third party platform eCommerce to cross check your website payment API request call and make sure your passing New_ IPN _ URL  as  "notify_url" .    Once this is done, PayPal system will send the  IPN  response to your  New_ IPN _ URL .    (Or)   You can avoid/stop pass the   "notify_url"  parameter in  website payment API request call and updated the New_IPN_URL in your PayPal account settings.    Please refer the guide link :  https://developer.paypal.com/api/nvp-soap/ipn/IPNSetup/#link-dynamicallysettingthenotificationurl     If your still facing any issues, please create a MTS ticket via -  https://www.paypal-support.com/s/?language=en_US    with the detail information and error details.   Thank you so much for your patience and understanding.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @Ravincore,   Thank you for posting to the PayPal community.   Based on your business requirement, I would suggest to please integration the latest "Payouts" feature and Send money to multiple recipients.   https://developer.paypal.com/docs/payouts/    Please refer the Eligibility   : Venmo can be used for payouts in the US using USD only. Some countries have limited or restricted payout features. See the full list of   Country and feature support. https://developer.paypal.com/docs/payouts/standard/reference/country-feature/    Choose how you want to make payouts from the following options. API integration: Initiate payout requests using the Payouts API Large Batch: Create and upload payouts files to a secure FTP server Payouts Web: Create and upload payout files using Payouts Web Payouts feature is not enable by default in   LIVE   environment for merchant accounts.    To use this Payouts feature in   LIVE   environment, please contact our PayPal Customer service via link - https://www.paypal.com/in/smarthelp/home (then choose at the bottom one of the contact methods - email or phone) who should be able to help you regarding the request. They will be able to assist you further as they are specially trained to address this type of account inquiry.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @OP20,   Thank you for posting to the PayPal community.   BAD_INPUT_ERROR, t his is an issue with merchant internal website  which is passing invalid payment API requests to PayPal system. To resolve the issue, merchant should contact their website developer or the support of your third party platform(eCommerce ) to cross check their website integration  and pass the valid payment API requests to PayPal system.    Please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US    with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

  Good day @MeganhJAll,   Thank you for posting to the PayPal community.   Can you please try now via your   primary email   address of PayPal account.    Please make sure your PayPal account is  verified  and  confirmed  without any  account limitations .    https://www.paypal.com/webapps/mpp/country-worldwide    If your still facing the issue, please contact our PayPal Customer service via link -  https://www.paypal.com/uk/smarthelp/home   (then choose at the bottom one of the contact methods - email or phone) who should be able to help you regarding the request. They will be able to assist you further as they are specially trained to address this type of account inquiry.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @tangerinetele,   Thank you for posting to the PayPal community.   Could you please confirm whether your still facing the issue? Please refer   PayPal status   page.   I would suggest to please process a test payment via card which is not linked to your PayPal account.  Since, merchant can't process self payments.   If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US    with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @Ozprey64,   Thank you for posting to the PayPal community.   We recommend merchants to integrate our latest   PayPal Checkout   (Smart button) product. Guide link :  https:// develop er.paypal.com/docs/checkout/standard/   Please follow the below steps via your PayPal account.  Login  PayPal.com  >> click on "settings icon" >> go to "Account settings" >> Website payments >> PayPal buttons >> select "Smart Buttons" button type >> fill all the required details >> copy & paste the button code on your website with the help of your website  develop er.  (Or) Login  PayPal.com  >> go to direct link " https://www.paypal.com/buttons/ " >> follow the above steps   Important : Merchants should handle their internal website REST API requests and pass the appropriate "Shipping tax" amount value to PayPal system, so that respective "tax" will be charged from the customer/buyer.    Please contact your website developer or the eCommerce support to refer the below guide links and pass the tax value to PayPal system.    https://developer.paypal.com/docs/api/orders/v2/#orders_create!path=purchase_units/amount/breakdown&...    https://developer.paypal.com/docs/api/orders/v2/#orders_create!path=purchase_units/amount&t=request   item_total object The subtotal for all items. Required if the request includes   purchase_units[].items[].unit_amount. Must equal the sum of   (items[].unit_amount * items[].quantity)   for all items.   item_total.value   can not be a negative number. shipping object The shipping fee for all items within a given   purchase_unit.   shipping.value   can not be a negative number. handling object The handling fee for all items within a given   purchase_unit.   handling.value   can not be a negative number.   If your still facing any issues, please create a MTS ticket via -   https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @monettex,   Thank you for posting to the PayPal community.   Could you please confirm whether your still facing the issue? Please refer   PayPal status   page.   I would suggest to please process a test payment via card which is not linked to your PayPal account.  Since, merchant can't process self payments.   If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US    with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @itsu60/@linhhndt,   Thank you for posting to the PayPal community.   Can you please try now connecting via your   primary email   address of PayPal Business account.    Please make sure your PayPal Business account is  verified  and  confirmed  without any  account limitations .    Steps to integrate Checkout with Shopify.   Here's how: Log in to your Shopify admin panel. Click   Settings. Click   Payments. Select   PayPal Express Checkout   within the PayPal module. Click   Activate. Once directed to a PayPal login page, log in to your   PayPal account   and click   I Give Permission. Click   Back to Shopify. Under Payment Authorization, select: Automatically capture   payments for orders   (Immediate Sale). Manually capture payment for orders   (Authorize only). Click   Save. https://www.paypal.com/gf/smarthelp/article/how-do-i-integrate-express-checkout-with-shopify-ts1797    If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US    with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @Johnfrank,   Thank you for posting to the PayPal community.   Could you please confirm whether your still facing the issue? Please refer PayPal status page.   I would suggest to please process a test payment via card which is not linked to your PayPal account.  Since, merchant can't process self payments.   If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US    with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @Samaraslim,   Thank you for posting to the PayPal community.   Unfortunately, " AED " currency is currently not supported.    Please find the list of PayPal supported currencies mentioned in the below guide links.    REST API :   https://developer.paypal.com/api/rest/reference/currency-codes/    NVP API : https://developer.paypal.com/api/nvp-soap/currency-codes/    To resolve the issue and accept funds, I would suggest to please contact your website developer or eCommerce Shopify support to cross check website payment API request calls and pass respective supported "Currency_code" to PayPal system.   Guest payment checkout (i.e payment via credit/debit without PayPal account) feature is not available for all Customers/Buyers.  It's important to remember that guest checkout is not guaranteed for every transaction. To receive guest checkout payments : Enable the PayPal Account Optional option in your account settings. Login PayPal.com >> Settings >> Account settings >> Website payments >> Website preferences >> PayPal Account Optional >> toggle "yes" . If you have integrated legacy PayPal Express Checkout product, please contact your website developer (or) support of your third-party platform eCommerce Shopify  to pass the variables  "SOLUTIONTYPE= Sole "  and " LANDINGPAGE =BILLING " in the  SetExpressCheckout  payment  API  request call to make sure guest checkout is offered as often as possible. Guide links -  https://developer.paypal.com/api/nvp-soap/set-express-checkout-nvp/   PayPal runs a risk check to determine eligibility for guest checkout. There will be times when guest checkout is not available. Personal : Recommended for individuals who shop and pay online, or wish to send or receive  personal  payments for shared expenses such as splitting of dinner bills or rental charges; for casual sellers or non- business es who wish to get paid online, and who also make online purchases.   Business : Recommended for merchants who operate under a company/group name. It offers additional features such as allowing up to 200 employees limited access to your account and customer service email alias for customer issues to be routed for faster follow-ups.   Guide link - https://www.paypal.com/us/smarthelp/article/HELP318.    Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @boobaa403,   Thank you for posting to the PayPal community.   I would suggest to please process a test payment via card which is not linked to your PayPal account.  Since, merchant can't process self  payments.   If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US    with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @Evans05,   Thank you for posting to the PayPal community.   Based on your business requirement, I would  recommend to integrate our latest   PayPal Checkout   (Smart button) product. Please follow the below steps via your PayPal account to create/generate PayPal Smart button code. Login  PayPal.com  >> click on "settings icon" >> go to "Account settings" >> Website payments >> PayPal buttons >> select "Smart Buttons" button type >> fill all the required details >> copy & paste the button code on your website with the help of your website  develop er.  (Or) Login  PayPal.com  >> go to direct link " https://www.paypal.com/buttons/ " >> follow the above steps   Guide link :  https:// develop er.paypal.com/docs/checkout/standard/   I would suggest to please contact your website developer or the support of the eCommerce to cross check your internal website code and make sure your website is triggering unique  Capture Order  API calls.    Merchants should handle their internal website (built via WordPress Commerce) code and trigger the API calls to PayPal system.    Please refer the PayPal Orders API to set up a transaction based on your requirement.    https://developer.paypal.com/docs/checkout/standard/integrate/#link-technicalflow    https://developer.paypal.com/docs/api/orders/v2/    Merchants should first perform  Create  Order API( https://developer.paypal.com/docs/api/orders/v2/#orders_ create ) call and then redirect the customer/buyer to " approve " URL returned from the  Create  Order API response as below:  { "href": " https://www.paypal.com/checkoutnow?token=*******” ,  "method": "GET", "rel": " approve " }, Once the order is  approve d  by the customer/buyer, merchant should perform  Capture  Order ( https://developer.paypal.com/docs/api/orders/v2/#orders_ capture ) API call and customer/buyer should pass the valid funding source.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

@SteveStuartDJ, Please follow the below steps via your PayPal account to create/generate PayPal Smart button code.  Login  PayPal.com  >> click on "settings icon" >> go to "Account settings" >> Website payments >> PayPal buttons >> select "Smart Buttons" button type >> fill all the required details >> copy & paste the button code on your website with the help of your website  develop er.  (Or) Login  PayPal.com  >> go to direct link " https://www.paypal.com/buttons/ " >> follow the above steps ... View more

Good day @YESSIRGEAR,   Thank you for posting to the PayPal community.   Could you please cross check your internal website(built via WooCommerce) code and make sure your system is not auto refunding the payments.   If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

  @murraygray, Please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US with the below information. Business Name Contact Name and Number Partner website Region ... View more

Good day @mikepavlidis,   Thank you for posting to the PayPal community.   We recommend merchants to integrate our latest   PayPal Checkout   (Smart button) product. Guide link :  https:// develop er.paypal.com/docs/checkout/standard/   Please follow the below steps via your PayPal account.  Login  PayPal.com  >> click on "settings icon" >> go to "Account settings" >> Website payments >> PayPal buttons >> select "Smart Buttons" button type >> fill all the required details >> copy & paste the button code on your website with the help of your website  develop er.  (Or) Login  PayPal.com  >> go to direct link " https://www.paypal.com/buttons/ " >> follow the above steps I would suggest to please contact your website  develop er or the support of your third party platform(eCommerce) who can above help you add the above Smart button code on your website.    If your still facing any issues, please create a MTS ticket via -   https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day  @nucleostudio,   Thank you for posting to the PayPal community.   Could you please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day  @4daughterz,   Thank you for posting to the PayPal community.   I would suggest to please contact support of Shopify eCommerce to cross check Shopify account settings/setup.    To implement PayPal Subscription integration on your website(built via third party eCommerce Shopify), please follow the below steps.  Login  PayPal.com  >> click on "settings icon" >> go to "Account settings" >> Website payments >> PayPal buttons >> select "Smart Subscription" button type >> fill all the required details >> copy & paste the button code on your website with the help of your website  develop er.  (Or) Login  PayPal.com  >> go to direct link " https://www.paypal.com/buttons/ " >> follow the above steps   REST API  Subscription  integration, use the Subscription API:    https://developer.paypal.com/docs/api/subscriptions/v1/    NVP/SOAP API Subscription integration, use the CreateRecurringPaymentsProfile API (NVP) operation: https://developer.paypal.com/api/nvp-soap/create-recurring-payments-profile-nvp/    If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day  @UXR,   Thank you for posting to the PayPal community.   Could you please try now and if your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.   ... View more

Hi @murraygray / @matchingshoes9,    I would suggest to please follow the steps provided in my previous post - https://www.paypal-community.com/t5/REST-APIs/How-do-I-make-my-partner-platform-app-live/m-p/3026091#M8058.   If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US with the below information. Business Name Contact Name and Number Partner website Region   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more