Hi @Sally-777, Welcome to the community and thanks for posting. There are several reasons why money will be put on hold, please see below article as I am sure this will help regarding your payment hold concern. https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987 Since the transaction was processed as for goods and services, you may also ask the sender of the money to follow the steps on the link below for the money to be accessible on your account. https://www.paypal.com/uk/smarthelp/article/how-do-i-confirm-receipt-of-an-item-faq4176 I hope this helps. If this post or any other was helpful, please enrich the community by giving Kudos or accepting it as a Solution. Stay safe.
... View more