Hi @David29999. I hope you're doing well. This might help you out. I do apologize your question is a bit unclear to me so let me share this to you. Below are some of the main requirements you need to meet to benefit from Seller Protection: The transaction must be marked as eligible or partially eligible for Seller Protection on your Account Transaction Details page. Your PayPal integration must be up to date. Your account must be in good standing. You must respond to our requests for documentation and other information within the required timeframe. For physical goods: You must ship the item to the address on the Transaction Details page. You must provide proof of shipment, proof of delivery, or signed delivery confirmation where applicable. You could also check this link https://www.paypal.com/ph/smarthelp/article/FAQ1156. Thank you for your business and God bless.
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