Good day @MrFluffyCat Thank you for going above and beyond by reaching out to your seller yourself to get things straightened out and I am sorry that concern hasn't been resolved between you two. However, I am glad that you have already filed a Dispute against your seller. Please be advised that as far as Dispute process is concerned, we will need to follow the time frame as both of you and your seller will be given a fair chance to respond. If no response from the seller within the given time frame, that is when the case will be decided. I was just hoping that your case has already been escalated to a claim, if hasn't been, please see How do I escalate a dispute to a claim? Regarding refund, please be informed that money will automatically sweep back to it's original payment method, following the time frame depending on your back. Bank payments (3-5 or 5-7 business days, bank dependent) Cards (5-7 business days up to 30 calendar days (depends on your card issuer) PayPal balance (fairly instant) For more information, please see Where is my refund? Note: Above links are for US base account, so if you are outside the US you might have a different procedure. To check the correct article for your country (if outside US), click "Help" near bottom of the PayPal pages and search for: How do I escalate a dispute to a claim Where is my refund? ***If you saw a post that is helpful, kindly give the author Kudos and/or accept it as a solution. Thank you and keep safe!
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