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Payment hold on pending - cannot be captured

New Community Member

Hi, I got one payment from my Shopify store, that Paypal hold on pending and I dunno why. All the other previous payment with Paypal was fine. 

It says this:


8 October 2022 at 03:47:31 CEST
Transaction ID: 84L37776FU349650T
Payment Status: PENDING
Payment Type: Authorization
And it cannot be captured neither in Shopify or Paypal... it shows an error in both systems. I have contacted the customer, and he says there is nothing he can do about this... Why this payemtn type is "authorization" and what can be done about it please?
Thank you
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