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Need support to resolve - Declined: 10626-Transaction refused due to risk model

mwreavis47
Contributor
Contributor

we are building a magento-2 project with "Payflow Pro" payment method.

We created live paypal manager account (https://imgur.com/5o04Wn3), also completed the setup (https://imgur.com/82gEfMs) in the account.

Once the account details are configured in the magento admin, we started testing live payment through the credit-card option available in our magento checkout page.

It throws below error in our payment log:

'PayPal PayflowPro response:' =>
array (
'SECURETOKEN' => 'LwbanIMBIx02U3L3SGfEr7AuK',
'STATE' => 'PA',
'CITYTOSHIP' => 'Oakland',
'COUNTRYTOSHIP' => 'US',
'AVSDATA' => 'XXN',
'AMT' => '0.00',
'BILLTOCITY' => 'Oakland',
'ACCT' => '****',
'BILLTOSTREET' => '3805 Forbes Ave',
'SHIPTOCITY' => 'Oakland',
'FIRSTNAME' => 'Mohan',
'NAMETOSHIP' => 'Mohan Nagarajan',
'RESULT' => '12',
'ZIP' => '15213',
'BILLTOSTATE' => 'PA',
'BILLTOLASTNAME' => 'Nagarajan',
'BILLTOCOUNTRY' => 'US',
'EXPDATE' => '****',
'BILLTOFIRSTNAME' => 'Mohan',
'RESPMSG' => 'Declined: 10626-Transaction refused due to risk model',
'CARDTYPE' => '0',
'STATETOSHIP' => 'PA',
'SHIPTOZIP' => '15213',
'NAME' => 'Mohan Nagarajan',
'BILLTOZIP' => '15213',
'COUNTRY' => 'US',
'ADDRESS' => '3805 Forbes Ave',
'BILLTONAME' => 'Mohan Nagarajan',
'PNREF' => 'BA0P4EC30018',
'ZIPTOSHIP' => '15213',
'ADDRESSTOSHIP' => '3805 Forbes Ave',
'SECURETOKENID' => 'XU1SfILFsUHEQhK1GMzCAKPodPdZ5ANu',
'SHIPTOCOUNTRY' => 'US',
'SHIPTOSTREET' => '3805 Forbes Ave',
'CITY' => 'Oakland',
'SHIPTOSTATE' => 'PA',
'TRANSTIME' => '2021-07-01 00:49:22',
'HOSTCODE' => '10626',
'LASTNAME' => 'Nagarajan',
),
)

we are waiting to make our production site 'live', the above issue only causing the delay.

Please review the shared account screenshots (https://imgur.com/5o04Wn3, https://imgur.com/82gEfMs) and live payment error, also help us to resolve this issue.

we also have doubt whether the "paypal express checkout" is linked to the account! 🙂

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