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limecarbajosa
Contributor

Refund "complete" but didn't receive any money

On April 24, 2021 I had sent $9.35 to another PayPal user and it was refunded to me. It says on the transaction history that the refund was "complete" and was sent to my MasterCard, but I did not receive any money. Nor any notification from my MasterCard's email provider. Nothing. Didn't get my money back.

 

Can't contact PayPal about it, I've tried multiple times contacting a live agent but it says there are "no customer support agents available", and on their phone- it is hard to synchronize due to time zone difference and they are not entertaining me because again, none are available. I am trying to see where I can contact them via email about this. Please help me out if you know how to.

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