PayPal has noticed through reports from a very small number of e-commerce platforms and shopping carts offering PayPal that some Merchants signing up or linking their existing PayPal account via the providers platform, may have had some transactions remain “Pending Partner Onboarding” even after the Merchant has successfully provided all additional business information requested by PayPal.

PayPal has implemented a fix for this issue, and previously pending eligible transactions are being released automatically.

This issue only impacted a small number of e-commerce platforms and is not related to the providers implementation of PayPal.

Transactions held pending for other reasons are not applicable to this issue.