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Bank validation letter

My credit card company has temporarily closed my account because they are saying an unauthorized transaction happened when I paid it with my PayPal account for the first time, this has never happened with any other bank account of mine when making a payment to my credit card. So my credit card company is asking for a bank validation letter to show I own my PayPal account need the letter head, name of a supervisor and etc.. Is there any one who knows if PayPal can provide this to me or do I go through Wells Fargo I’m so lost right now and my credit card company will close my account officially in 30 days!!! I’ve called PayPal and they told me they can’t provide me with the letter and I don’t understand why.
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