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Cannot receive money from a friend

Hello. I cannot receive money from a friend. I can send, but not receive. As I saw from the list, my country (Albania) was available for sending and receiving money. Even if I request for my money to my friend, she still cannot send it to me. I tried sending to her and I could send with no problems. When she sends me she gets this notification. 791801b2-69da-4c75-bbf4-1f014d8c0181.jfif

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