I wonder if you can point me into right direction.
I purchased an item on ebay. When I received it, I felt that it was not as described and after contacting the seller I sent it back to them.
Seller return policy was to send it back using courier of my choice and on my cost.
I have sent it via UPS, but the parcel was delivered to the wrong place. UPS admitted their fault and cant get the item back.
So I am left without the item, 250 pounds paypal credit to pay. I may be able to claim max 50 pounds compensation from UPS if lucky.
Is the fact that I have paid by paypal credit gives me any additional protection against cases like this? Can I use claim for section 75?
I can open case with paypal only when:
- I didn't receive an item I purchased
- I received an item that's not as described (significantly not as described)
- I want to report unauthorised activity
Don't think that case fell into categories above.
Can you help? Any ideas?