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Re: Problems with PP charging customer full price instead of discounted price

Hi CN4BMH and welcome. 

 

We are always happy to have new members. 

 

From reading your post it sounds to me like your buyer may have had a negative balance when they initiated the transaction. This would have taken the amount you charged which you say was $9.99 after the discount and any negative balance. If you have checked from your side and everything is showing as correct then this is the only explanation I can think of. If you are still in contact with your buyer I would recommend that you ask them to check this. 

 

I hope this helps, 

Paula 

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