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Hacked on paypal wont refund

So at 3PM someone hacked my paypal somehow even tho i do change my password 6 times a year just because of safety and because i've lost a lot before on other platforms. 

A total of 20.00EURO and 19.99EURO was used on a dating app called Badoo. And a lot more on other stuff that i did get refunded. 

 

I filed for a ticket and they denied my refund claim. I've even contacted badoo support on email and im considering calling them aswell.. 

Can someone please help me understand why this is happening and what happened.

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