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Unauthorised transaction denied

Paypal denied my claim for an unauthorised transaction on my account for £812 to a fashion company using my name but a shipping address in London.  I immediately contacted my bank who referred me to Paypal - they opened a case and denied the claim saying it wasn't unauthorised.  I've spend countless hours on the phone to them this week to be told finally yesterday that I would be refunded but only to get an email today saying my claim was denied!!! I cannot afford just to have £812 pounds stolen from me.  What are Paypal playing at???   I feel sick to my stomach. 

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