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How long does it take to Review Documents

On 23 February 2019 Pay Pal informed me that I need to verify my identity to lift receiving limits.
On 24 February 2019, I've submitted the documents to verify my identity. 
After that, I got the following notice on my account "We’re reviewing your submissions. Thanks for helping us understand your business better. We’ll get back to you soon."
On 27 February 2019, I sent an email asking how long the verification will take. To this e-mail, I got an auto-reply on no related matter. Since then I've tried to contact Pay Pal by e-mail two more times, to which I got only auto-replies. I also tried calling the contact number, during the week and in working hours. I called a contact PayPal Customer Service <removed> and all I got was a fax sign.
Can I know why no personnel of Pay Pal has contacted me on this matter yet? I have money in my account and this negligence is quite serious.  

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