I really hope this feedback finds its way to someone who takes it seriously, since I am actually upset enough to write to you. I haven't used Paypal for anything in years because it has been a terrible experience every time.
A few things to work on:
-Website security checks interrupt half of what you try to do, then you have to re-enter info, then get another security check.
-Updating phone number took me 20 mins and a call. (which is even worse on Venmo, FYI)
-Automated call system is trying to minimize workload on your call center so heavily it's essentially useless.
-Automated call system does nothing but verify account balance instead of actually help with account issues.
-Customer Support was unable to manually add account link even after I gave full bank info to the automated system.

PS: I have held CIO, PM, SaaS QA, and ITS positions, take this as free feedback that you'd normally have to pay over 200/hr for. So annoyed. Fire your Customer Experience execs.

PSS: Couldn't even get the "Send Email" button on your Contact Us form to work. TERRIBLE.