How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.
These steps apply to UK Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
Hi alv-c and welcome to the PayPal community forum,
That sounds a little strange as we would not take funds off your PayPal balance when adding a card. The only thing I can think of is that you sent a payment once your cards were added. If so then it would of used your PayPal balance first and requested the remaining amount from your card. For example, if you bought something for £10.00GBP and already had £3.00GBP on your PayPal balance we would use this and request the remaining amount which would be £7.00GBP from your card.
I would recommend to check your recent transactions to see if this is what happened.
I hope this helps and thanks for posting,
Welcome to our Community!
If you have a building or house name, you should be able to use this instead of a number. You could also use a district or area name for the street name. In the UK the most important part of the address is the postcode. The address is used to verify the identitiy of the account holder through an automated process. If this automated identity check fails, you will be asked to provide a proof of identoty and abnd proof of a address.
Never mind, I found it. In case anyone else finds this thread and needs answers, this is the info I found...
For increased security, merchants will only be able to use HTTPS when posting messages back to PayPal via their Instant Payment Notification (IPN) service. In the past, PayPal has allowed the use of HTTP for these postbacks.
To comply with these changes, Magento merchants using PayPal must upgrade to:
All Magento 2.1.x versions already support this change, so no update is required.
Merchants must upgrade or apply a patch by June 30, 2017 to avoid any potential service disruptions. Patches are available in My Account or the Community Edition Download Page. There is also a PayPal microsite that describes this change.
Hi sgoddy and welcome to the PayPal community forum,
Generally a payment using PayPal credit would go through straight away. I would recommend to check the status of the payment on your PayPal account to see what it is showing at. If your payment is showing as completed it would mean that the payment has completed to your seller. This would be why you are being asked to pay for using your PayPal credit.
I hope this helps,
Thank you for contacting the PayPal Community Forum and welcome as a new member!
You do not need to own a Business in order to have a Business PayPal Account. When filling in the Business Information it will allow you to select either "Individual" or "Sole Trader".
The practice of drop shipping is allowed using PayPal however in order to be protected by our Seller Protection from claims, chargebacks or reversals that are a result of unauthorised purchases or items your buyer didn’t receive, you must ensure that the transaction is eligible for Seller Protection. It will be marked as eligible or partially eligible on the ‘Transaction Details’ page. If it is marked as partially eligible, you are only protected for items a buyer didn’t receive.
Also you must ensure that you supplier meets the following requirements:
We may require additional documentation and other information.
To learn more about PayPal’s Seller Protection Policy, click Legal at the bottom of any PayPal page, and then click User Agreement for PayPal Service.