Topics with Label: Managing Disputes

Claims

If someone files a claim against me saying they didn't receive an item but I shipped it and USPS lost it, does the refund come from my balance or does paypal pay it

Customer chargeback due to "duplicate charge"

Hi there, I received a chargeback from a customer. He said he was charged multiple times for the same amount despite PayPal showing only one transaction. But I only received one payment from him. I tried to contact him but no response. What things do...

Fraud Buyer

Hello Paypal, I've been using PayPal for more than a year now. I've a very clean status with my buyers. And I have not received any claim on my PayPal before as I’ve given a very good service to my buyers. And I am very loyal to my buyers.But a buye...

I mistakenly left(not entered) my "response" for a refund case. How to edit it, any solution?

A guy (my customer) has filed a fake case for a refund of the service I offered to him. In the resolution centre, I was asked to put my response. But, mistakenly I clicked on the save button without actually writing my response. Now, my response is s...

Don’t ever use PayPal as a merchant

Don’t ever use PayPal as a merchant, they are terrible, I had two clients book hotel rooms in Clark through my Hotel Booking website, both of the clients stayed at the Hotel at the same time, enjoyed breakfast, never complained, stayed the full stay,...

Seller providing service seeking for an advice/to escalate or not

Hello everyone. Hope you're all fine during these unconventional corona times. I need your advice. I’m a seller, a web developer providing service. More specifically, I’ve maintained buyer’s website. Most important thing was to ensure that website fu...

Chargeback from buyers bank

I recently sold digital vouchers which I sent to the buyers ebay message account. A month later they claimed fraud with their bank and paypal informed me there is nothing they can do and refunded them. Leaving me over £200 short. Question is can I fi...

Buyer says item damaged and wants a refund

Hello, I sell rare collectibles such as graded items and etc. Recently I sent out two items and PayPal placed my funds on hold, when the buyer received the item the buyer claimed 1 item is damaged gave photos and etc. The buyer then demanded me to re...

Unauthorized transaction

Kindly i received 200euros and i need the funds to be reversed in a shorter time to the owner because tbe owner has already opened a case

the buyer cheated ibey and Pay Pal

Hello. My customer accused me of not sending the item. complained to the share of Pal and he had already received the money back, he sent a negative review. his package is already in new york, tomorrow he will receive it. who will return the money to...

PayPal Community

Forum Posts