Topics with Label: Managing Chargebacks

Chargeback help

Hi Everyone, Can someone confirm what the following means, did we win or lose? The case was closed in the sender's favour as the proof of delivery you provided was invalid. Thanks in advance

Dispute with an external bank PayPal cannot resolve.

Hello. A buyer sent money to an incorrect email address as they missed out one character. The buyer then sent a second transaction to me correctly for goods I then sent and they received. The buyer raised a dispute via her bank and PayPal have taken...

Chargeback been made but paypal won't let me hear my side first so the case closed already

Hello anybody could help me? first of all im doing business on bitcoins, Ill summarize it, there's a site called "paxful" which you could buy and sell bitcoins, i act a seller, selling bitcoins yes, and buyer messaged me that he willing to buy bitcoi...

A user lied on his chargeback

To put it short, I own a service that sells programs, we offer 1-day uses all the way up until lifetime this user bought the 1-day use of the tool, and after it was over, he proceeded to chargeback and say that the program was a virus our TOS states ...

After 60 days chargebacks

I don’t sell items I provide services for clients, this client who has harassed, threatened, and said she would falsify just to get her money back did, they decided in MY favor after I provided a receipt which was notarized stating that I do not prov...

How to deal with false chargeback claim?

I have supplied an Xbox game code through eBay and received payment by PayPal. The buyer made an unauthorised transaction claim against the order through PayPal. I responded against the claim and provided details of the order and confirmation of th...

Suspicious buyer

Can a buyer charge back the transaction payment after they pick up the merchandise, and make my account negative while they still holding the merchandise?

Chargeback on my account which was refunded by a customer

A refund was filed by a buyer of mine which states that purchase is done without the buyers knowledge and proceeds to do a refund. PayPal refunded the amount as I have failed to reply the email which was sent to my junk folder which caused my PayPal ...

Scam Chargebacks when seller is innocent

So, here's what happened.A user contacted me to promote a discord community which rewards users for inviting people.The user had purchased 250 invites from me (250 people who would join *real humans*)After starting his order and getting him 200-250 j...

Buyer Abuse

Hi, I've sold online conference ticket to a buyer on Nov 2020. And after the conference, all of sudden the payment made by the buyer is cancelled. I emailed him to make a payment again and so I sent the request of payment. But then he claims that his...

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