Why couldn't I make a partial refund on an eBay transaction?
I am an ebay seller, sold an item to a buyer than we later both agreed to a partial refund of the item. When I went to the transaction details, there was a statement that said I was only allowed to make a refund of the total amount of the transaction. I have never seen this statement before and don't understand why the restriction. Can anyone clue me in??
I also found out that when I recently thought I was only making a partial refund in a similar incident, PayPal refunded the entire amount of the transaction. I have appealed to my buyer, but since they are the beneficiary of this error, they have never replied to my request and I am unfairly out that amount of money.
When and why did PayPal change their rules on partial refunds???