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lorenzo410
lorenzo410 Member
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I need help: payment being processed by paypal

over a week ago i purchased an item on ebay using paypal. the money was taken from my bank account and the status on my end was completed but on ebay when i click on the item it says it is still being processed by paypal. the item has still not shipped. it has been over 8 days as well and it is still being processed. should i be worried. thanks

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surplusdealdude
surplusdealdude Volunteer Advisor
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Re: I need help: payment being processed by paypal

No, I wouldn't be worried.

 

It was probably an echeck and those can take time to clear.

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jmauban
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Re: I need help: payment being processed by paypal

My situation is the same. I made a purchase on Ebay using my paypal account on 6/9. I received notification last week that the seller's account was no longer valid? In the mean time the money was taken out of my account already. When I went under the resolution site on Ebay, it said it was too early to file a claim. But the email indicated that I needed to wait one week which was the 16th. Now it's telling me to wait till the 20th, which is today. Still can't file a claim today!!! I'm so frustrated! I trusted Ebay and Paypal. Can anyone help? There are NO phone numbers for customer service. I will report this to the BBB tomorrow.

 

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ataloss2me
ataloss2me Member
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Re: I need help: payment being processed by paypal

I have received items in the mail that paypal said hadn't shipped yet.  I guess if the seller doesn't use the paypal option to purchase postage and ship you can only contact the seller and ask when your item was shipped and by what means, parcel post or first class, etc.

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sandypurins
sandypurins Volunteer Advisor
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Re: I need help: payment being processed by paypal


lorenzo410 wrote:

over a week ago i purchased an item on ebay using paypal. the money was taken from my bank account and the status on my end was completed but on ebay when i click on the item it says it is still being processed by paypal. the item has still not shipped. it has been over 8 days as well and it is still being processed. should i be worried. thanks


Login to your PayPal account and click on the "History" tab... what is the payment status?

 

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lorenzo410
lorenzo410 Member
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Re: I need help: payment being processed by paypal

its says completed but i have no idea if the item has been shipped or if it will be, and the seller has not returned emails or ebay messages. also when i look at the my won tab on ebay it still says the payment is being processed.

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judy7003
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Re: I need help: payment being processed by paypal

the shoe is on the other foot here i sold the item through ebay i don't know what method winner used to pay he said it was paypal ebay says item is paid for but nothing shows up in paypal account ebay says payment is being processed so i will not ship the item until payment is released this is a first for me i haven't got a clue what is going on any body know how long this takes

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sandypurins
sandypurins Volunteer Advisor
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Re: I need help: payment being processed by paypal

If the buyer has paid using PayPal and the payment doesn't show in your PayPal account activity or history page, the payment was sent to an email address which is not linked to your PayPal account.

You may have misspelled your PayPal email address in the payments section of your eBay listing, or... you may have used an old email address, or... you may need to confirm your email address.

To check which PayPal email address was used in the eBay listing, click on the "Relist" link for that item and look in the payments section for the PayPal email address.

If you have access to that email address, login to your PayPal account and "Add" the email address to your account. The payment will show up right after you confirm the email address.

If you do not have access to that email address, you will need to ask the buyer to cancel the payment and resend the payment to your correct email address. Send the buyer a PayPal invoice (Request Money) from your PayPal account to make it easier for the buyer to pay.

To check whether the email address needs to be confirmed, login to your PayPal account, click on the "Profile" tab and select the "Email" link in the left hand column. If it's not confirmed, click on the "Confirm" button to initiate the confirmation process.

For future eBay listings, make sure you have the correct PayPal email address in the payments section of each listing... here's a screen shot of that section of the eBay "Sell Your Item" form...

 

http://img.photobucket.com/albums/v635/dulcinea02/payment03b.gif

datobj
datobj New Community Member
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Re: I need help: payment being processed by paypal

We are going through this same issue.  What you have suggested (have buyer cancel payment and send a Paypal invoice) makes sense, but isn't that considered an "outside ebay transaction"?  

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judy7003
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Re: I need help: payment being processed by paypal

it shows up in my ebay on the left side it says payment recieved on top it says awaiting payment 1 on the right hand side it says claim your cash i try to claim your cash and it directs me to paypal and there is nothing there go back to ebay click on item sold i get the same stuff but on top it says payment being processed be ebay i talked to winning bidder today he said it was an electronic transfer i am told these can take 3 to 4 days so i guess i wait until monday and see if anything happened this makes me wonder about trying to sell anything else if i was the winning bidder i would be **bleep** but i don't want to ship until i know i got my funds

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