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How does Ebay / Paypal handle the empty box scam?

How does Ebay / Paypal handle the empty box scam?

PO refused to insure 45 silver dollars I was shipping via priority mail. They said it had to go registered mail if I wanted insurance, as the PO wont pay on coin claims any other way than reg mail.

 

The package was being insured for $1700. I asked if there was a problem insuring smaller dollar coin packages like $100. He said registered mail for coins and insurance over $15 as well as silver coins like 1 oz bullion.

 

I've heard of scams on eBay where the buyer claims to receive an empty box. Most of the time my insured coin mail is accepted without hassle. But if a claim did arise and the buyer lied that it was empty. How would this be handled?

 

I'd have an signed insurance sticker and a delivery confirmation for my records. Would eBay / Paypal cover the claim if the PO refused to pay on the claim? Or would i just lose the $$?

 

Thanks

2 REPLIES
Volunteer Advisor

Re: How does Ebay / Paypal handle the empty box scam?

An empty box is considered a SNAD claim.  There is no seller protection for SNAD claims, so you would lose the paypal claim.

Re: How does Ebay / Paypal handle the empty box scam?

What is a SNAD?

 

And what is the best protection against this scam for the seller?