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little333lady
little333lady New Community Member
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Getting charged twice for eBay shipping label online. What can I do?

Hello Everyone, I hope everybody has had a wonderful day. 

So, I logged into PayPal today to check out how my payments from eBay buyers were doing. I was adding everything up and taking out fees from eBay and PayPal and making sure the online shipping labels are getting paid. I noticed that I was charged twice for one label that cost me 

$5.20. I made sure to go back to my eBay page and make sure I wasn't missing something, which I wasn't. I wanted to transfer money I have made, to my bank account but I don't want to do anything until I can get this problem fixed. 

Please, anyone who may know what to do, let me know. Can you call PayPal or file a claim to them for there mistake? This is the first time I have had this happen to me since using PayPal. It will be greatly appreciated for any information. Thank you for your time, Bonnie

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Iluvrobin
Iluvrobin New Community Member
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Re: Getting charged twice for eBay shipping label online. What can I do?

I had the same thing happen, only I got charged 3 times and it was $8.50 each time!  The first time this happened to me, I filed an "unauthorized transaction" with PayPal and they refunded my money.  I tried that this time, and they told me it wasn't their problem, that I needed to complain to whoever I paid.  I'm not sure how to do that - do I contact eBay or USPS?  I'm sorry my reply isn't helping you, but maybe I can at least save you the time it takes to file with PayPal and wait for their reply.  :smileyhappy:  I'll let you know if I can figure out what to do, would you please post again if you solve the problem?  Thanks!

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Iluvrobin
Iluvrobin New Community Member
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Re: Getting charged twice for eBay shipping label online. What can I do?

Apparently you can go to the "shipping labels" tab in my eBay and void them from there, if it hasn't been more than 5 days.  Unfortunately for me, I had to wait a week for a response from PayPal so now it's too late.

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