Error Code #10417 Your request could not be processed at this time?

[lonta]

I have a Visa debit card that I used to purchase an item 3 days ago with no problem, but there was just a small amount of money left on it, so I got another Visa debit card and added it on to my paypal account. Next, I purchased 2 more items on ebay and then I used the new Visa card to try to pay for my items because there wasnt enough money left on my old Visa card to make the purchase. Once I got to the confirm payment screen, it shows my address and general profile, but when I press the confirm payment button it says,

"You cannot use this credit card for this transaction. Please use another funding source. You will need to add and confirm your bank account. Once your bank account has been added and confirmed, you can continue this payment. Add your bank account information below."

Then I tried to purchase one item at a time and it said

"We were not able to process your payment. There has been a restriction placed on this account" I tried everything to resolve this problem with no luck at all. If anyone's experienced this problem, and has any suggestions or solutions, please reply. Thanks

[seenvinci]

Dear Andy,

I have the same problem. it works when I want to buy something about 20$, but for more that 100$ the same error (10417) I received...

[eskillroy]

I've been beating my head, trying to make a payment to a retailer in Australia through paypal but running into an astounding number of problems. I HAVE to make this purchase before the end of the week.

First of all, I created the account because the retailer would not take overseas credit card payments. Then I had to wait 7 days to get the credit card verified by paypal. And now when I try to make the payment I just cant seem to get through. I keep getting the error message 10417...use other payment method.

If I had an option I would have used the 'other' payment method but I can't. Can anyone let me know when this problem will be resolved. I even got authorization from the bank for paypal payments. Is it a problem on the paypal software side?

[semidansk]

Alternative way to pay:

"

Thank you for contacting PayPal regarding the error message your 
customers have been receiving when they try to purchase an item from you
through eBay.

We are aware of the intermittent error 10417 in the eBay 
checkout flow. We are currently working to get this resolved. Please 
request the buyer to send the payment using the PayPal checkout flow.

To send money for an eBay item from your PayPal account, please complete
the following steps:

   1. Log in to your account at https://www.paypal.com/
   2. Click the 'Send Money' tab.
   3. Click 'Pay for eBay items' subtab.
   4. Click the 'Pay' button in the 'Action' column.
   5. Review the payment details and click "Continue".
   6. Review the details of the payment including the 'Source of Funds'.
If the payment that you are sending exceeds the amount of funds in your 
PayPal account, you can click the 'More Funding Options' link to change 
the source of funds for the payment.
   7. Click 'Send Money' to complete the payment. To change any 
information, click 'Edit'. Please note: If you edit your payment 
details, the funding source will return to the default method of 
payment.

If you don't have a PayPal account, simply enter your credit card 
information during your purchase payment flow.

If it has been more than 7 days since the auction closed, please follow 
the below steps.

   1. Log in to your account at https://www.paypal.com/
   2. Click the 'Send Money' tab.
   3. Fill out the form.
   4. Select 'Goods Other'.
   5. Click 'Continue'.
   6. Review the details of the payment, including the 'Source of 
Funds'. If the payment that you're sending exceeds the amount of funds 
in your PayPal account, you can click the 'More Funding Options' link to
change the source of funds for the payment.
   7. Click 'Send Money' to complete the payment. To change any 
information, click 'Edit'. Please note: If you edit your payment 
details, the funding source will return to the default method of 
payment.

We appreciate your patience and understanding regarding this matter, and
wish you continued success on PayPal.

Yours sincerely, 
PayPal 

[st38]

i have the some problem. I can't pay anything. Pls help me, 3 day ago i pay without problem.

[pacfer]

Same problem here

[FictionalMelody]

---

@semidansk wrote:

Alternative way to pay:

"

Thank you for contacting PayPal regarding the error message your 
customers have been receiving when they try to purchase an item from you
through eBay.

We are aware of the intermittent error 10417 in the eBay 
checkout flow. We are currently working to get this resolved. Please 
request the buyer to send the payment using the PayPal checkout flow.

To send money for an eBay item from your PayPal account, please complete
the following steps:

   1. Log in to your account at https://www.paypal.com/
   2. Click the 'Send Money' tab.
   3. Click 'Pay for eBay items' subtab.
   4. Click the 'Pay' button in the 'Action' column.
   5. Review the payment details and click "Continue".
   6. Review the details of the payment including the 'Source of Funds'.
If the payment that you are sending exceeds the amount of funds in your 
PayPal account, you can click the 'More Funding Options' link to change 
the source of funds for the payment.
   7. Click 'Send Money' to complete the payment. To change any 
information, click 'Edit'. Please note: If you edit your payment 
details, the funding source will return to the default method of 
payment.

If you don't have a PayPal account, simply enter your credit card 
information during your purchase payment flow.

If it has been more than 7 days since the auction closed, please follow 
the below steps.

   1. Log in to your account at https://www.paypal.com/
   2. Click the 'Send Money' tab.
   3. Fill out the form.
   4. Select 'Goods Other'.
   5. Click 'Continue'.
   6. Review the details of the payment, including the 'Source of 
Funds'. If the payment that you're sending exceeds the amount of funds 
in your PayPal account, you can click the 'More Funding Options' link to
change the source of funds for the payment.
   7. Click 'Send Money' to complete the payment. To change any 
information, click 'Edit'. Please note: If you edit your payment 
details, the funding source will return to the default method of 
payment.

We appreciate your patience and understanding regarding this matter, and
wish you continued success on PayPal.

Yours sincerely, 
PayPal 

---

I tried that and now paypal is saying, "We were unable to verify the credit card you are using with this transaction. Please check that the credit card information you originally provided PayPal is still correct."

This is some major BS. Why the **bleep** am I having all these problems NOW??? I've bought a million different things before using paypal and have NEVER heard that before. Why the heck is the whole paypal system crumbling into a pile of crap NOW?

[semidansk]

Actually, it did'nt  work out for me either. I still can't pay for my goods.

[Keywork]

I also have the same problem. I have money in my checking and my saving accounts. But it wont let me process a transaction that I've been waiting to pay the guy for 4 days.

I dont want to receive negative feedback for an issue that isn't my fault.

[smckellep]

I tried this, here's what I got:

NOTE: PayPal recommends that you use eBay Checkout to pay for these items.

Now what?

SMcKellep

[shanshan310]

I've having the same problem but the only option I have under "pay for ebay items" is "pay for these on ebay". Do you think you can help me?