Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Learn more in Community Events
I had this problem last night and called Paypal for help.
I understand that technology doesn't always work, but it would be nice to get someone on the help line that could do more then try to sell me fries with that order.
I was told there was a problem with the seller and they couldn't guarantee delivery or some such nonsense.
anyway, I got absolutely no help from the Paypal rep and no answers either, Ebay was no help either.
This so called technician should have been able to help. If there is a glitch in Paypal software then fix it.
I had just spent about an hour ordering many items and then got this message.
After 3 tries from my Paypal account I tried paying as a guest user and the payment went through.
I had an account 6 years ago and had a problem with Paypal that they couldn't correct for some unknown reason so I wound up having to send a seller a check and wait for merchandise. I dropped my account then and just got another one and in all this time it is still the same old no help crap.
I figure3 since it took me as a guest that it WAS something the rep could have helped with.
I ve been trying to buy on eBay and now appears me this frustrating message,NO ONE in paypal could explain me what the real problem is, my credit card is already confirm, theirs no problem with my credit, so why paypal dont let me buy what i want on ebay because i buy in other website and i dont have any problem
I am having the same problem, and these are ebay purchases where seller accepts paypal only. I am extrememly unhappy with the lack of responsiveness of the firm and believe they need to do something fast. If people start posting about this "error" glitch on Facebook there will be a major PR problem. All I want is functionality in this service, but they'd better address their users' complaints.
there must be something we can do, a lot of people are having this problem and paypal dont care, it is one of the worst customer service i ve ever had, sellers and buyers are getting so disadvantaged with this stupid problem
It seems that there is still a problem with payments on ebay via paypal!
I have done quite a few transactions over the past weeks on ebay with no problem. This morning the payment would not go through. Error 10417 came up and they could not complete the payment.
I telephoned paypal who told me that it is a problem with ebay and not with paypal. Apparantley ebay have been informed of the problem and I should try later. Paypal also suggested that the person I wished to send the money to should raise an invoice on paypal so as to circumvent the problem with ebay. Not sure that it is all going to work!
i need to make a payment in ebay but this code (Error Code #10417) is appeared and i can't make any payment.. the seller is getting impatience and going to report and giving negative feedback.. what should i do??? i've contacted ebay customer service and they said this is paypal problem.. please solve this problem ASAP!!!
I have been having the same problem. When I call pay pal they say it has to do with the limit set by my bank based on the error code they are showing. There is no problem with my card or the limit my bank has set. it doesn't make sense, they were able to charge the 1.95 to varify the card, but now i can't make my payment and have to call the seller and make a payment directly with them. Not everyone is lucky so have this option. This is probably the last time I use pay pal or ebay for that matter! GRRRR