Absolutely 100% dead on. Is it really asking too much to expect an answer to a simple question like, "why is a payment being held for review?" But I guess it is. I've had no answer now going on week number two. Oh! I'm also a "Paypale Advantage" member. You know the "special" club of people that spend more money so they are supposed to get better customer service. The whole concept that someone gets better customer service because they spend more money is a total and complete joke and in my case A Big Lie! I think I'll go send another email...
It will get worse I am now on my 44 day of being held hostage by this phony fraud of a company please someone file a class action suit against them they lie about everything first it will be re evaluated after 30 then 35 days your money will be released once you leave tracking number then it was once it was delivered now until feedback is left or 100 items sold we will lift the ban! Now they tell me my nightmare will end on Dec 26th enough time to take care of all there old customers and ruin any chance for new ones to survive in the tough economy!
I am going thru the WORST customer service experince with this company. They keep freezing my amounts. Even thought I have NEVER recieved a negative nor a complaint. No disputes nothing but they hold my amounts all the time. I call they assure me it won't happen again. YET IT DOES they make interest off the amounts on hold I am sure. Ebay used to be fun but Paypal is ruining it for me
It is not east to get a human on paypal but you actually CAN if you are diligent. The phone number is: Login, Click "Contact Us", Click "Customer Service Center" and you have to act like you dont have an account. I think if they think you are a prospective customer with a question, they will answer. Once you are a customer, they really dont care what your problem is. If this doesnt work, the other number is Login, Click "Contact Us", Click "Customer Service Center". Hope this helps.
My first and only time that I called PayPal... I didn't have to wait that long, compared to other customer service departments for other services... I spoke to a real person... and my problem was resolved before I hung up the phone and I believe the whole process took maybe 20 mnutes. It may take longer during peak hours and such but maye the problem is that you think you are special and don't follow instruction well. Just a thought...
It just cost me $150 to sit through three customer service calls in which the service reps were completely rude, to have my money held for over a week, and to have to CALL MY BUYER TO ASK THEM TO CALL PAYPAL to say that they actually sent the money.
I got a rude email saying i had to refund the buyer and they overcharged them. Wont give me my money until I refund their mistake. I can't find anything online saying this is a rule or they can't refund it themselves.
Don't feel too bad. Paypal excepted a payment - and then almost a YEAR later withdrew the same funds, claiming that the purchase was done with a STOLEN credit card - and that it was my fault for taking the money!!!
