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"Sorry we weren't able to authorize your card. Add a different card."

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Rajeshkumardey
New Community Member
Posted on

I'm prompted with this message even though I confirmed my card from my account and YES it isn't registered with any other account

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"Sorry we weren't able to authorize your card. Add a different card."

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PayPal_Jae
Moderator

Hey there @Rajeshkumardey & @Dakota159!

 

I apologize to hear you're unable to add your card! I understand how aggravating that can be. This message can appear if our security system is not comfortable with processing your request at that time or if your financial was added and removed too many times where it's not eligible for further action. If you added and removed the card multiple times, you may have to add a different one. If not, I recommend trying again in a few days with a cleared browser and familiar device. Hope this helps!

 

- Jae

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13 REPLIES 13

"Sorry we weren't able to authorize your card. Add a different card."

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Dakota159
Contributor

I have the exact same issue. Have you found a solution?

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"Sorry we weren't able to authorize your card. Add a different card."

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PayPal_Jae
Moderator

Hey there @Rajeshkumardey & @Dakota159!

 

I apologize to hear you're unable to add your card! I understand how aggravating that can be. This message can appear if our security system is not comfortable with processing your request at that time or if your financial was added and removed too many times where it's not eligible for further action. If you added and removed the card multiple times, you may have to add a different one. If not, I recommend trying again in a few days with a cleared browser and familiar device. Hope this helps!

 

- Jae

"Sorry we weren't able to authorize your card. Add a different card."

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AmberMitchell
Contributor

This is a weak answer.  I've had a PayPal account for many years, more than 10 for sure.  None of my cards are new or being "added," I've used them hundreds of times.  Nothing on my account has changed.  I'm on my own, personal, completely recognized device.  This is a real issue!  A real answer would be awesome.

"Sorry we weren't able to authorize your card. Add a different card."

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Picaso
Contributor

Hi @AmberMitchell

Did you find the solution?

"Sorry we weren't able to authorize your card. Add a different card."

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SaremAmmar
Contributor

@PayPal_Jae 

I have the same exact issue .. I tried after three days .. I cleared browser's cash

The problem is still exist

I could not pay !!

 

PLEEEASE .. Tell us what to do?

SaremAmmar_0-1632325045189.png

 

"Sorry we weren't able to authorize your card. Add a different card."

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sveisko
Contributor

I have started getting this message as well. Been using PayPal for probably more than 10 years, current card is valid and has funds and have been used in probably more than 100 transactions without issues. Anyone found a solution?

"Sorry we weren't able to authorize your card. Add a different card."

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WilliamLWL
Contributor

It is not just one card.
All cards are affected. Can Paypal please do something about it.

"Sorry we weren't able to authorize your card. Add a different card."

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NathanDrakeee
Contributor
Yeah absolutely worthless answer, another terrible paypal mod thanks for absolutely nothing

"Sorry we weren't able to authorize your card. Add a different card."

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sickl8
Member

same issue, card and paypal were linked normally without any issue, now when prompted to pay from paypal and choosing the card, I get this stupid error

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