"Card is already linked to another PayPal account" Error

moustafa-197
New Community Member

I tried linking my debit card, which was linked to my other PayPal account and got removed, but I kept getting the "Card is already linked to another PayPal account" error. The card isn't linked anymore to my other account and I keep getting this error. The error isn't present on my other account though. I can link and unlink the same card without problems, but my new account doesn't accept it. How do I fix this?

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1 REPLY 1

PayPal_RebeccaN
Moderator
Moderator

Hi there @moustafa-197

 

Thank you for your post and welcome to the PayPal Community Forum. 

 

I am sorry to see you are having issues linking a card to your account. I would ask that you ensure this is not linked to any previous accounts. Also, please ensure this card is not linked to any family members' accounts. Sometimes your card needs to be removed for 72 hours before it can be linked to another account. 

 

I would ask that you please ensure you do not have any outstanding account limitations. You can view any limitations on your Resolution Center when you select 'Go To Account Limitations'. Any limitations may need to be resolved before you can add a new card. 

 

It is important to ensure this card has your own name registered to it. More information can be found here: I am getting an error when I try to link my credit or debit card. Why?

 

This could also be a security block. I would suggest waiting for 72 hours before trying to add your card again. After 72 hours, please try and add your card via the PayPal website rather than the app. Please also avoid using any VPNs. 

 

If this does not work, I would suggest reaching out to our customer service team directly. To contact our Customer Service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. 

 

You can also contact us via Facebook PM or Twitter DM's. 

For Facebook:  https://www.facebook.com/PayPal

For Twitter: @AskPayPal

 

I hope this helps, have a nice day! 

Rebecca 

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

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