my balance money was not used!

QusaiAdarbeh
New Community Member

Hi,
So I paid with my card say 100$ but my balance (5$) was not used. why is that? and how can I use it up then?

Thanks

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@QusaiAdarbeh 

 

Check you can use a 'balance' in your country.

If you can then check you have done this.........


Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > second down click on update next to your preferred way to pay and put a dot in the balance option.

 

Lastly were the funds in your balance in the same $$$ currency as the payment was? Only paypal does not convert during checkout with a balance only with a bank account or card. So if the funds were in CAD or AUD and not USD then you would have to convert them first.


Advice is voluntary.
Kudos / Solution appreciated.
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