credit card verification

kotala
Contributor
Contributor

Hello, i added new credit card on my account. First requested verification and i entered it wrong. when i found right one, there is no more ,,enter code" link below my new card. if it's automatically confirmed, wher's my refund and why i cant use that card? if its not confirmed, what can i do to confirm?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@kotala 

 

Did you try and enter it incorrectly 3 times?


Every time you request a code to confirm a card or bank account it cancels the previous request/code.
If you input the first code to arrive it would be the cancelled one.


Do that 3 times with the first code and you would no longer be able to confirm your card or bank account that way.
The correct code would have been the second (or last) code you requested.

You would need to ask customer services to add it for you.
They would probably request that you upload a copy of your card or bank statement to prove ownership of the account as you couldn't complete the code method.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



 


Advice is voluntary.
Kudos / Solution appreciated.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@kotala 

 

Did you try and enter it incorrectly 3 times?


Every time you request a code to confirm a card or bank account it cancels the previous request/code.
If you input the first code to arrive it would be the cancelled one.


Do that 3 times with the first code and you would no longer be able to confirm your card or bank account that way.
The correct code would have been the second (or last) code you requested.

You would need to ask customer services to add it for you.
They would probably request that you upload a copy of your card or bank statement to prove ownership of the account as you couldn't complete the code method.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



 


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

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