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add credit/debit card issue

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rasetar
Contributor
Posted on

Hi guys, right now I wanted to link my new debit card with paypal wallet. Paypal says that my card is already linked to another account even though I got my brand new debit card today. So basically they are saying that my card is linked even though it is the brand new one with new numbers and expiration date. 

Please help

 

Thanks!

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add credit/debit card issue

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kernowlass
Esteemed Advisor

@rasetar 

 

No it would be treated as the same card as both old and new cards belong/ed to the same card account.

You would need to contact customer services to try and remove the card from the other paypal account.   


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add credit/debit card issue

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kernowlass
Esteemed Advisor

@rasetar 

 

Do you have a debit card (linked to that same card account but an older one) linked to another paypal account?


Advice is voluntary.
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add credit/debit card issue

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rasetar
Contributor

Yes I have checked and it turns out it is already linked to a X account but this card has different cvv number and expiration date on it. 

 

And of course I forgot on which account is my previous debit card connected...

 

 

Is there any solution ?

add credit/debit card issue

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rasetar
Contributor

So basically my old debit card expired and I had to renew it. And that card was connected to another paypal account and different email address also. And now I got that same debit card but with new expiration date and new CVV number. 

 

Isnt that treated as a brand new debit card? And also I dont know on which paypal account is my old debit card connected....

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add credit/debit card issue

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kernowlass
Esteemed Advisor

@rasetar 

 

No it would be treated as the same card as both old and new cards belong/ed to the same card account.

You would need to contact customer services to try and remove the card from the other paypal account.   


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

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