Why did Paypal not use backup account?

nt941
New Community Member

I had a closed bank account still attached to my Paypal account.  When I made a purchase the transaction failed and resulted in a negative balance.  There was another bank account on the Paypal account though.  Why didn't Paypal use that? 

Even after I removed the non-existent bank account they say they will retry it.  Makes no sense.  Fintech is doomed if they can't figure that one out.

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