Why can't i buy crypto on my account i keep getting error messages

Bookerman1
Contributor
Contributor
Why can't I buy crypto on my account I keep getting error messages
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1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @Bookerman1

Thanks for joining the PayPal Community! 

I understand you're unable to purchase crypto, and I'm sorry to hear that. I suggest checking out this Help Center article to learn about some common declined payment troubleshooting steps. When making a purchase, I recommend always using one consistent device with your location services turned on. If you receive errors back to back, allowing 48 hours before your next attempt can sometimes help reset the System. If that doesn't work, please reach out to Customer Support by selecting 'Contact' at the bottom of any PayPal page. 

I hope you can purchase crypto soon! 

- Meghan


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